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~isPartOf:"Journal of marketing management : MM"
~subject:"Business process management"
~subject:"Service quality"
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Business process management
Service quality
Online retailing
19
Online-Handel
19
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
6
Kundenzufriedenheit
6
E-commerce
4
Electronic Commerce
4
Großbritannien
4
United Kingdom
4
Beziehungsmarketing
3
Confidence
3
Internet marketing
3
Online-Marketing
3
Relationship marketing
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Vertrauen
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e-commerce
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Dienstleistungsqualität
2
Digitalisierung
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Digitization
2
Einzelhandel
2
Information provision
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Informationsversorgung
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Retail trade
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Social Web
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Social web
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Structural equation model
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Strukturgleichungsmodell
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Artists
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Befragung
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Behindertenpolitik
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Brand identity
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Brand image
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Brand management
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Competition
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Complexity management
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Consumer misbehaviour
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English
3
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Piercy, Niall
2
Fulford, Heather
1
Lu, Xiaoming
1
Rafiq, Mohammed
1
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Journal of marketing management : MM
Journal of retailing and consumer services
40
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
16
Journal of business research : JBR
15
International journal of hospitality management
14
The service industries journal
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
9
Cogent business & management
8
International journal of business information systems : IJBIS
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of electronic customer relationship management : IJECRM
7
International journal of retail and distribution management
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
The journal of services marketing
6
International journal of business excellence : IJBEX
5
International journal of quality & reliability management
5
International journal of retail & distribution management
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Journal of service research : JSR
5
Journal of strategic marketing
5
Managing service quality : MSQ ; an international journal
5
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
5
Electronic commerce research
4
Electronic commerce research and applications
4
International journal of contemporary hospitality management
4
International journal of electronic business : IJEB
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of production economics
4
Journal of electronic commerce research : JECR
4
Journal of hospitality marketing & management
4
Lehrbuch
4
Production and operations management : the flagship research journal of the Production and Operations Management Society
4
Service business
4
The TQM journal : the international review of organizational improvement
4
Tourism management : research, policies, practice
4
Transportation research / E : an international journal
4
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ECONIS (ZBW)
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1
Online service quality : content and process of analysis
Piercy, Niall
- In:
Journal of marketing management : MM
30
(
2014
)
7/8
,
pp. 747-785
Persistent link: https://www.econbiz.de/10010375796
Saved in:
2
Measuring internet retail service quality using E-S-QUAL
Rafiq, Mohammed
;
Lu, Xiaoming
;
Fulford, Heather
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1159-1173
Persistent link: https://www.econbiz.de/10009615204
Saved in:
3
Positive management of marketing-operations relationship : the case of an internet retail SME
Piercy, Niall
- In:
Journal of marketing management : MM
25
(
2009
)
5/6
,
pp. 551-570
Persistent link: https://www.econbiz.de/10003874167
Saved in:
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