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Firm performance
60
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7
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6
Dienstleistungsqualität
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Cegarra-Navarro, Juan Gabriel
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The service industries journal
Journal of business research : JBR
703
Strategic management journal
327
Working paper / National Bureau of Economic Research, Inc.
321
NBER working paper series
311
Cogent business & management
277
NBER Working Paper
245
Small business economics : an entrepreneurship journal
224
Industrial marketing management : the international journal for industrial and high-tech firms
212
Discussion paper series / IZA
208
International business review : the official journal of the European International Business Academy
198
Journal of business ethics : JOBE
195
International journal of production economics
191
Finance research letters
187
Discussion paper / Centre for Economic Policy Research
178
The journal of corporate finance : contracting, governance and organization
174
Technological forecasting & social change : an international journal
167
International journal of economics and finance
161
SpringerLink / Bücher
157
Applied economics
149
International journal of hospitality management
148
Management decision : MD
147
International journal of economics and financial issues : IJEFI
141
Journal of business venturing
136
Journal of Asian finance, economics and business : JAFEB
135
The international journal of human resource management
135
Pacific-Basin finance journal
132
Journal of banking & finance
127
Corporate social responsibility and environmental management
125
International journal of innovation management
125
Journal of world business : JWB
123
Research in international business and finance
122
Human Resource Management International Digest
116
IZA Discussion Paper
116
International entrepreneurship and management journal
114
Journal of risk and financial management : JRFM
112
Applied economics letters
108
International review of economics & finance : IREF
108
Technology analysis & strategic management
108
Business strategy and the environment
107
Small business economics : an international journal
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ECONIS (ZBW)
60
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1
The missing link between analytics readiness and service firm performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Sainam, Preethika
; …
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 148-177
Persistent link: https://www.econbiz.de/10013167416
Saved in:
2
Service-oriented high performance human resource practices and proactive work behavior : a moderated mediation model
Kenar, Gökhan
;
Yesiltas, Murat
- In:
The service industries journal
44
(
2024
)
3/4
,
pp. 237-264
Persistent link: https://www.econbiz.de/10014551092
Saved in:
3
Business intelligence and firm performance : a moderated-mediated model
Khaddam, Amineh A.
;
Alzghoul, Amro
;
Abusweilem, Mohammed A.
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 923-939
Persistent link: https://www.econbiz.de/10014338620
Saved in:
4
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
5
Competing models of quality management and financial performance improvement
Augustyn, Marcjanna M.
;
Elshaer, Ibrahim A.
;
Akamavi, …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 803-831
Persistent link: https://www.econbiz.de/10012623975
Saved in:
6
An examination of market orientation and environmental marketing strategy : the case of Chinese firms
Wang, Yi
;
Shi, Si
;
Chen, Yang
;
Gursoy, Dogan
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1046-1071
Persistent link: https://www.econbiz.de/10012207439
Saved in:
7
Internal capabilities, external cooperation and proactive CSR on financial performance
Janthorn Sinthupundaja
;
Navee Chiadamrong
;
Kohda, Y.
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1099-1122
Persistent link: https://www.econbiz.de/10012207451
Saved in:
8
Comparison of merger and acquisition (M&A) success in horizontal, vertical and conglomerate M&As : industry sector vs. services sector
Rozen-Bakher, Ziva
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 492-518
Persistent link: https://www.econbiz.de/10011880833
Saved in:
9
Labour productivity in M&As : industry sector vs. services sector
Rozen-Bakher, Ziva
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1043-1066
Persistent link: https://www.econbiz.de/10011977440
Saved in:
10
Adoption and use of technology in small business environments
Alonso-Almeida, María del Mar
;
Llach, Josep
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1456-1472
Persistent link: https://www.econbiz.de/10010229426
Saved in:
11
Innovation patterns and their effects on firm performance
Ryu, Jyun-Sun
;
Lee, Jea-Nam
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 81-101
Persistent link: https://www.econbiz.de/10011564527
Saved in:
12
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
13
Understanding the performance of software-as-a-service based on service-dominant logic
Chou, Shih-wei
;
Chang, Yu-chieh
;
Hsieh, Pi-Hui
- In:
The service industries journal
34
(
2014
)
7
,
pp. 645-658
Persistent link: https://www.econbiz.de/10010385545
Saved in:
14
Exports, foreign direct investments and productivity : are services firms different?
Wagner, Joachim
- In:
The service industries journal
34
(
2014
)
1
,
pp. 24-37
Persistent link: https://www.econbiz.de/10010257807
Saved in:
15
Analysis of efficiency and profitability of franchise services
Martin, Constantino J. Garcia
;
Medal Bartual, Amparo
; …
- In:
The service industries journal
34
(
2014
)
9/10
,
pp. 796-810
Persistent link: https://www.econbiz.de/10010391816
Saved in:
16
A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms
Coen Rigtering, J. P.
;
Kraus, Sascha
;
Eggers, Fabian
; …
- In:
The service industries journal
34
(
2014
)
4
,
pp. 275-294
Persistent link: https://www.econbiz.de/10010344127
Saved in:
17
Service orientation : effectuating business model innovation
Nair, Sujith
;
Paulose, Hanna
;
Palacios, Miguel
;
Tafur, …
- In:
The service industries journal
33
(
2013
)
9/10
,
pp. 958-975
Persistent link: https://www.econbiz.de/10009771243
Saved in:
18
Service development in product-service systems : a maturity model
Rapaccini, Mario
;
Saccani, Nicola
;
Pezzotta, Giuditta
; …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 300-319
Persistent link: https://www.econbiz.de/10009732927
Saved in:
19
Entrepreneurial orientation and firm performance in non-profit service organization : contingent effect of market orientation
Chen, Hsiang Ling
;
Hsu, Chun-hui
- In:
The service industries journal
33
(
2013
)
5
,
pp. 445-466
Persistent link: https://www.econbiz.de/10009757835
Saved in:
20
Independent financial advisors : open innovation and business performance
Chaston, Ian
- In:
The service industries journal
33
(
2013
)
6
,
pp. 636-651
Persistent link: https://www.econbiz.de/10009758744
Saved in:
21
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
22
Foreign ownership and firm performance in German services
Weche, John P.
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1564-1598
Persistent link: https://www.econbiz.de/10010229410
Saved in:
23
Does franchising pay? : evidence from the restaurant industry
Madanoglu, Melih
;
Lee, Kyuho
;
Castrogiovanni, Gary J.
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1003-1025
Persistent link: https://www.econbiz.de/10009793505
Saved in:
24
Firm growth in the Swedish retail and wholesale industries
Daunfeldt, Sven-Olov
;
Lang, Åsa
;
Macuchova, Zuzana
; …
- In:
The service industries journal
33
(
2013
)
12
,
pp. 1193-1205
Persistent link: https://www.econbiz.de/10010126446
Saved in:
25
"Organizational learning culture" : an ingenious device for promoting firm's innovativeness
Kalyar, Masood Nawaz
;
Rafi, Nosheen
- In:
The service industries journal
33
(
2013
)
12
,
pp. 1135-1147
Persistent link: https://www.econbiz.de/10010126451
Saved in:
26
Survival of new firms in the Brazilian franchising segment : an empirical study
Façanha, Luis Otávio
;
Resende, Marcelo
;
Cardoso, Vicente
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1089-1102
Persistent link: https://www.econbiz.de/10010126454
Saved in:
27
Interorganizational relationships and hospital financial performance : a resource-based perspective
Gloede, Tristan D.
;
Pulm, Jannis
;
Hammer, Antje
;
Ommen, …
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1260-1274
Persistent link: https://www.econbiz.de/10010205344
Saved in:
28
The causal correlations among market structure, conduct, and performance of the CPA industry
Lee, Chia-chi
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 431-450
Persistent link: https://www.econbiz.de/10009510678
Saved in:
29
Performance in franchising : the effects of different management styles
Peris-Ortiz, Marta
;
Willoughby, Michael
; …
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2507-2525
Persistent link: https://www.econbiz.de/10009693502
Saved in:
30
The business plan as a project : an evaluation of its predictive capability for business success
Fernández-Guerrero, Rafael
;
Revuelto-Taboada, Lorenzo
; …
- In:
The service industries journal
32
(
2012
)
15
,
pp. 2399-2420
Persistent link: https://www.econbiz.de/10009693541
Saved in:
31
The impact of professional service firms' expansion challenges on internationalization processes and performance
Abdelzaher, Dina M.
- In:
The service industries journal
32
(
2012
)
10
,
pp. 1721-1738
Persistent link: https://www.econbiz.de/10009581499
Saved in:
32
How to improve organisational results through knowledge management in knowledge-intensive business services
Lara, Francisco
;
Palacios Marqués, Daniel
;
Devece, …
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1853-1863
Persistent link: https://www.econbiz.de/10009582176
Saved in:
33
The preparedness of critical success factors of IT service management and its effect on performance
Wu, Ming-shian
;
Huang, Sun-jen
;
Chen, Li-wei
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1219-1235
Persistent link: https://www.econbiz.de/10009154394
Saved in:
34
The role of the alliance management capability
Rocha-Goncalves, Francisco
;
Conceição-Conçalves, …
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1961-1978
Persistent link: https://www.econbiz.de/10009298283
Saved in:
35
How to create information management capabilities though web 2.0
Carmichael, Fiona
;
Palacios Marqués, Daniel
; …
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1613-1625
Persistent link: https://www.econbiz.de/10009232935
Saved in:
36
Measuring innovation in a "low-tech" service industry : the case of the Dutch hospitality industry
Hertog, Pim den
;
Gallouj, Fai͏̈z
;
Segers, Jeroen
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1429-1449
Persistent link: https://www.econbiz.de/10009232981
Saved in:
37
Strategic alignment and performance : Brazilian companies in the medical diagnostics sector
Correia Prieto, Vanderli
;
Carvalho, Marly M.
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1405-1427
Persistent link: https://www.econbiz.de/10009232983
Saved in:
38
Determinants of the export behaviour of German business services companies
Eickelpasch, Alexander
;
Vogel, Alexander
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 513-526
Persistent link: https://www.econbiz.de/10008937431
Saved in:
39
Objective quality and business performance in service environments : moderating effects of entrepreneurs' knowledge and involvement
Hernández-Maestro, Rosa M.
;
González-Benito, Óscar
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2321-2354
Persistent link: https://www.econbiz.de/10009298988
Saved in:
40
The impact of service innovation on firm-level financial performance
Aas, Tor Helge
;
Pedersen, Per Egil
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2071-2090
Persistent link: https://www.econbiz.de/10009299059
Saved in:
41
Benchmarketing Indian banks using DEA in post-reform period : a progressive time-weighted mean approach
Kumar, Mukesh
;
Vincent, Charles
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2455-2485
Persistent link: https://www.econbiz.de/10009299649
Saved in:
42
Study on the relations among the customer knowledge management, learning organization, and organizational performance
Shieh, Chich-jen
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 791-807
Persistent link: https://www.econbiz.de/10009127023
Saved in:
43
Financial service sector performance measurement model : AHP sensitivity analysis and balanced scorecard approach
Wu, Cheng-ru
;
Lin, Chin-tsai
;
Tsai, Pei-hsuan
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 695-711
Persistent link: https://www.econbiz.de/10009127048
Saved in:
44
Personal ties, reciprocity, competitive intensity, and performance of the strategic alliances in Taiwan's travel industry
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 911-928
Persistent link: https://www.econbiz.de/10009127869
Saved in:
45
Merger drivers and the change of bidder shareholders' wealth
Yang, Sheng-Yung
;
Lin, Lin
;
Chou, De-wai
;
Cheng, Hsiao-chen
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 851-871
Persistent link: https://www.econbiz.de/10003992926
Saved in:
46
Tourism expansion and corporate earnings in the tourism industry
Chen, Ming-hsiang
;
Kim, Hyun Jeong
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 947-964
Persistent link: https://www.econbiz.de/10003993318
Saved in:
47
Logistics service capabilities and firm performance of international distribution center operators
Lu, Chin-shan
;
Yang, Ching-chiao
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 281-298
Persistent link: https://www.econbiz.de/10003964431
Saved in:
48
Businessman or host? : individual differences between entrepreneurs and small business owners in the hospitality industry
Wagener, Stephanie
;
Gorgievski, Marjan
;
Rijsdijk, Serge
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1513-1527
Persistent link: https://www.econbiz.de/10008661615
Saved in:
49
Competition, agglomeration, and performance of Beijing hotels
Tsang, Eric W. K.
;
Yip, Paul S. L.
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 155-171
Persistent link: https://www.econbiz.de/10003849579
Saved in:
50
Assessing performance in services : the travel agency industry
Sellers Rubio, Ricardo
;
Nicolau-Gonzálbez, Juan L.
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 653-667
Persistent link: https://www.econbiz.de/10003880551
Saved in:
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