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person:"Edvardsson, Bo"
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Edvardsson, Bo
Chevalier, Judith A.
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Design dimensions of experience rooms for service test drives : case studies in several service contexts
Edvardsson, Bo
;
Enquist, Bo
;
Johnston, Robert
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 312-327
Persistent link: https://www.econbiz.de/10008655295
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