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isPartOf:"The journal of business & industrial marketing"
~subject:"Service quality"
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Service quality
Business services
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Barbu, Cătălin Mihail
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The journal of business & industrial marketing
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of service research : JSR
6
Service business
6
The journal of services marketing
6
International journal of production research
4
Journal of business research : JBR
4
Produktivität von Customization Services : Messung, Bewertung und Steuerung am Beispiel industrieller Dienstleistungen
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Auditing : a journal of practice & theory
3
International journal of hospitality management
3
International journal of production economics
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International journal of quality & reliability management
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Journal of service management
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Journal of the Academy of Marketing Science
3
Schriftenreihe innovatives Dienstleistungsmanagement
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Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
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SpringerLink / Bücher
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The TQM journal : the international review of organizational improvement
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The service industries journal
3
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
2
CIE working paper series
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European management journal
2
Faculty & research / Insead : working paper series
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Informationsmanagement und Computer Aided Team
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International journal of auditing : IJA
2
International journal of industrial organization
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and operations management : IJSOM
2
Journal of Asian finance, economics and business : JAFEB
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Journal of accounting, auditing & finance : JAAF
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Journal of management & governance
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Journal of retailing and consumer services
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Journal of service research
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Mays Business School Research Paper
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Operations research
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Research
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Services marketing quarterly
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ECONIS (ZBW)
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1
Does service modularity enhance new service development performance in supply chains : an empirical study
Osman, Osman Mohamed Ali
;
Jian, Zhaoquan
- In:
The journal of business & industrial marketing
38
(
2023
)
12
,
pp. 2772-2792
Persistent link: https://www.econbiz.de/10014472618
Saved in:
2
Placebo outsourcing : when does provider's bluffing enhance customer satisfaction?
Florea, Dorian Laurentiu
;
Barbu, Cătălin Mihail
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
6
,
pp. 1299-1313
Persistent link: https://www.econbiz.de/10013400056
Saved in:
3
A framework of satisfaction for continually delivered business services
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
Saved in:
4
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
5
Service quality and satisfaction in business-to-business services
Spreng, Richard A.
;
Shi, Linda Hui
;
Page, Thomas J.
- In:
The journal of business & industrial marketing
24
(
2009
)
8
,
pp. 537-548
Persistent link: https://www.econbiz.de/10009525702
Saved in:
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