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isPartOf:"The journal of business & industrial marketing"
~subject:"Service quality"
~isPartOf:"Service business"
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Service quality
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35
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22
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22
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The journal of business & industrial marketing
Service business
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of service research : JSR
6
The journal of services marketing
6
International journal of production research
4
Journal of business research : JBR
4
Produktivität von Customization Services : Messung, Bewertung und Steuerung am Beispiel industrieller Dienstleistungen
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Auditing : a journal of practice & theory
3
International journal of hospitality management
3
International journal of production economics
3
International journal of quality & reliability management
3
Journal of service management
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Journal of the Academy of Marketing Science
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Schriftenreihe innovatives Dienstleistungsmanagement
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Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
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SpringerLink / Bücher
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The TQM journal : the international review of organizational improvement
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The service industries journal
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Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
2
CIE working paper series
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European management journal
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Faculty & research / Insead : working paper series
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Informationsmanagement und Computer Aided Team
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International journal of auditing : IJA
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International journal of industrial organization
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International journal of quality and service sciences
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International journal of services and operations management
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International journal of services and operations management : IJSOM
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Journal of Asian finance, economics and business : JAFEB
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Journal of accounting, auditing & finance : JAAF
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Journal of management & governance
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Journal of retailing and consumer services
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Journal of service research
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Mays Business School Research Paper
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Operations research
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Services marketing quarterly
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ECONIS (ZBW)
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1
Does service modularity enhance new service development performance in supply chains : an empirical study
Osman, Osman Mohamed Ali
;
Jian, Zhaoquan
- In:
The journal of business & industrial marketing
38
(
2023
)
12
,
pp. 2772-2792
Persistent link: https://www.econbiz.de/10014472618
Saved in:
2
Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
Saved in:
3
Placebo outsourcing : when does provider's bluffing enhance customer satisfaction?
Florea, Dorian Laurentiu
;
Barbu, Cătălin Mihail
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
6
,
pp. 1299-1313
Persistent link: https://www.econbiz.de/10013400056
Saved in:
4
Service production in high captivity service firms
Ergene, Erim
;
Skaggs, Bruce
;
Echeveste, Inigo
- In:
Service business
15
(
2021
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10012489176
Saved in:
5
Investigating a revised service transition concept
Benedettini, Ornella
;
Neely, Andy D.
- In:
Service business
12
(
2018
)
4
,
pp. 701-730
Persistent link: https://www.econbiz.de/10011919761
Saved in:
6
A framework of satisfaction for continually delivered business services
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
Saved in:
7
Critical success factors in relationship management for services outsourcing
Rhodes, Joan
;
Lok, Peter
;
Loh, Wilson
;
Cheng, Vincent
- In:
Service business
10
(
2016
)
1
,
pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
Saved in:
8
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
9
Servitization and networking : large-scale survey findings on product-related services
Bikfalvi, A.
;
Lay, G.
;
Maloca, S.
;
Waser, B. R.
- In:
Service business
7
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009728548
Saved in:
10
Exploring satisfaction in business-to-business services : a path-analytic approach
Kumar, Piyush
;
Dass, Mayukh
;
Topaloglu, Omer
- In:
Service business
5
(
2011
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10009535278
Saved in:
11
Service quality and satisfaction in business-to-business services
Spreng, Richard A.
;
Shi, Linda Hui
;
Page, Thomas J.
- In:
The journal of business & industrial marketing
24
(
2009
)
8
,
pp. 537-548
Persistent link: https://www.econbiz.de/10009525702
Saved in:
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