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~person:"Töpfer, Armin"
~person:"Dahlgaard, Jens Jörn"
~subject:"Balanced Scorecard"
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Search: subject_exact:"QFD (Quality function deployment)"
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Balanced Scorecard
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Töpfer, Armin
Dahlgaard, Jens Jörn
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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ECONIS (ZBW)
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A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
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2
Using the Balanced Scorecard and the European Foundation for Quality Management Excellence model as a combined roadmap for diagnosing and attaining excellence
Pesic, Marija Andjelkovic
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
6
,
pp. 652-663
Persistent link: https://www.econbiz.de/10009763356
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3
Call Center-Strategien als interaktives Service Center-Management
Töpfer, Armin
;
Greff, Günter
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 789-818)
.
2008
Persistent link: https://www.econbiz.de/10003708711
Saved in:
4
Qualitätsmanagement-Konzepte und Balanced Score Card (BSC) zur Steuerung und Optimierung der Kundenorientierung
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 925-947)
.
2008
Persistent link: https://www.econbiz.de/10003708777
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