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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Hochschule"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Hochschule
Dienstleistungsqualität
199
Service quality
199
Customer satisfaction
106
Kundenzufriedenheit
106
Quality management
74
Qualitätsmanagement
74
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
43
Relationship marketing
43
service quality
30
Gesundheitsversorgung
28
Health care
28
Product quality
26
Produktqualität
26
Hospital
25
Krankenhaus
25
Gesundheitswesen
18
Health care system
18
Higher education institution
16
Dienstleistungssektor
14
Service industry
14
Measurement
13
Messung
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customer satisfaction
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Kundenservice
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Students
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Studierende
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Beschwerdemanagement
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Complaint management
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Emotion
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Patienten
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Patients
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SERVQUAL
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Berbegal-Mirabent, Jasmina
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Marimon, Frederic
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Mas-Machuca, Marta
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Abd Al-Aziz Hamed Al-Refaei
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
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Al-Kilani, Mohammad Hani
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Cini, Daniela
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González Echavarría, Favián
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Jain, Karuna
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Lakal, Narendra
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1
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1
Lee Heng Wei
1
Linnanen, Lassi
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Llach, Josep
1
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1
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Saravanan Raman
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1
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Subhaseni Chinniah
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Tan, Adrian Heng Tsai
1
Tano, Ingrid
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International journal of quality and service sciences
Total quality management & business excellence
Journal of marketing for higher education
23
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
Beiträge zur Hochschulpolitik
19
The TQM journal : the international review of organizational improvement
14
Economics of education review
13
NBER Working Paper
13
NBER working paper series
13
Working paper / National Bureau of Economic Research, Inc.
12
International review on public and non-profit marketing
11
Discussion paper series / IZA
10
Services marketing quarterly
9
CESifo working papers
6
Education economics
6
IZA Discussion Paper
6
Journal of Asian finance, economics and business : JAFEB
6
European research studies
5
Journal of human resources : JHR
5
Cogent business & management
4
Foundations of Management : the journal of Warsaw University of Technology
4
International journal of productivity and quality management : IJPQM
4
International journal of public sector management : IJPSM
4
International journal of services, economics and management
4
Projekt Qualitätssicherung
4
Quality management journal : QMJ
4
Australasian marketing journal
3
Baltic Journal of Economic Studies
3
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
3
International business and economics research journal
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of economic perspectives : IJEP
3
International journal of education economics and development : IJEED
3
International journal of services and operations management : IJSOM
3
Problems and perspectives in management : PPM ; international research journal
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
The service industries journal
3
Wegweiser ... Qualitätssicherung an Hochschulen : Projekt Qualitätsmanagement
3
Amfiteatru economic : an economic and business research periodical
2
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ECONIS (ZBW)
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1
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Abd Al-Aziz Hamed Al-Refaei
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
2
A psychometric data science approach to study latent variables : a case of class quality and student satisfaction
Pérez Rave, Jorge Iván
;
Jaramillo Álvarez, Gloria …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1547-1572
Persistent link: https://www.econbiz.de/10013415851
Saved in:
3
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
4
Fulfilment of expectations on students' perceived quality in the Catalan higher education system
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 483-502
Persistent link: https://www.econbiz.de/10012256620
Saved in:
5
Development of engineering education service quality model from faculty perspective
Lakal, Narendra
;
Joshi, Kanchan
;
Jain, Karuna
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1442-1453
Persistent link: https://www.econbiz.de/10012312236
Saved in:
6
Assessment of student satisfaction model : evidence of Western Balkans
Lukić, Vesna Rodić
;
Lukić, Nemanja
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1506-1518
Persistent link: https://www.econbiz.de/10012312240
Saved in:
7
UnivQual : a holistic scale to assess student perceptions of service quality at universities
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012199738
Saved in:
8
In search of quality : measuring Higher Education Service Quality (HiEduQual)
Latif, Khawaja Fawad
;
Latif, Imran
;
Sahibzada, Umar Farooq
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 768-791
Persistent link: https://www.econbiz.de/10012199785
Saved in:
9
Building quality culture in higher education
Lycke, Liselott
;
Tano, Ingrid
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 331-346
Persistent link: https://www.econbiz.de/10011772122
Saved in:
10
Perceived quality of administrative services and its consequences on students' behavioral intentions
Al-Kilani, Mohammad Hani
;
Twaissi, Naseem
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10011650531
Saved in:
11
Quality of higher education : International students' satisfaction and learning experience
Lapina, Inga
;
Roga, Renãte
;
Müürsepp, Peeter
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10011623910
Saved in:
12
A systematic review of quality of student experience in higher education
Tan, Adrian Heng Tsai
;
Muskat, Birgit
;
Zehrer, Anita
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 209-228
Persistent link: https://www.econbiz.de/10011587121
Saved in:
13
Comprehensive quality assessment of Czech higher education institutions
Nenadál, Jaroslav
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 138-151
Persistent link: https://www.econbiz.de/10011400388
Saved in:
14
Quality and value in university services : the experience of the placement service at the University of Urbino "Carlo Bo"
Pencarelli, Tonino
;
Splendiani, Simone
;
Cini, Daniela
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 140-154
Persistent link: https://www.econbiz.de/10009768461
Saved in:
15
Managing and improving service quality in higher education
Sharabi, Moshe
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 309-320
Persistent link: https://www.econbiz.de/10010127402
Saved in:
16
Issues of delivering quality customer service in a higher education environment
Vauterin, Johanna Julia
;
Linnanen, Lassi
;
Marttila, Esa
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 181-198
Persistent link: https://www.econbiz.de/10009299626
Saved in:
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