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~person:"Akroush, Mamoun N."
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
12
Service quality
12
Jordan
10
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10
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
5
Relationship marketing
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Akroush, Mamoun N.
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
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International journal of services, economics and management
3
International journal of services and operations management
2
Global business & economics review
1
International journal of commerce and management
1
International journal of electronic business
1
International journal of quality & reliability management
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Marketing intelligence & planning
1
Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
12
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1
Drivers of e-loyalty in e-recruitment : the role of e-service quality, e-satisfaction, and e-trust in Jordan, an emerging market
Akroush, Mamoun N.
;
Zuriekat, Majey I.
;
Mahadin, Bushra K.
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
2
,
pp. 17-33
Persistent link: https://www.econbiz.de/10012519974
Saved in:
2
Tourism service quality and destination loyalty : the mediating role of destination image from international tourists' perspectives
Akroush, Mamoun N.
;
Jraisat, Luai E.
;
Kurdieh, Dina J.
; …
- In:
Tourism review : the official journal of the AIEST
71
(
2016
)
1
,
pp. 18-44
Persistent link: https://www.econbiz.de/10011564350
Saved in:
3
Service quality, customer satisfaction and loyalty in the Yemeni mobile service market
Akroush, Mamoun N.
;
Dawood, Shuhd A.
;
Affara, Israa B.
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 53-73
Persistent link: https://www.econbiz.de/10011607179
Saved in:
4
Internal marketing and service quality in restaurants
Akroush, Mamoun N.
;
Abu-ElSamen, Amjad A.
;
Samawi, Ghazi A.
- In:
Marketing intelligence & planning
31
(
2013
)
4
,
pp. 304-336
Persistent link: https://www.econbiz.de/10009764916
Saved in:
5
Mobile SERVQUAL : a comparative analysis of customers' an managers' perceptions
Abu-El Samen, Amjad A.
;
Akroush, Mamoun N.
;
Abu-Lail, …
- In:
International journal of quality & reliability management
30
(
2013
)
4
,
pp. 403-425
Persistent link: https://www.econbiz.de/10009748531
Saved in:
6
An empirical model of customer service quality and customer loyalty in an international electronics company
Abu-ELSamen, Amjad A.
;
Akroush, Mamoun N.
;
AL-Sayed, …
- In:
International journal of electronic business
10
(
2012
)
1
,
pp. 39-63
Persistent link: https://www.econbiz.de/10009658700
Saved in:
7
An integrated model of perceived service quality and customer loyalty : an empirical examination of the mediation effects of customer satisfaction and customer trust
Dahiyat, Samer E.
;
Akroush, Mamoun N.
;
Abu-Lail, Bayan N.
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 453-490
Persistent link: https://www.econbiz.de/10009306309
Saved in:
8
The influence of mall shopping environment and motives on shoppers' response : a conceptual model and empirical evidence
Akroush, Mamoun N.
;
Abu-ElSamen, Amjad A.
;
Jaradat, …
- In:
International journal of services and operations management
10
(
2011
)
2
,
pp. 168-198
Persistent link: https://www.econbiz.de/10009313090
Saved in:
9
Towards an integrated model of customer service skills and customer loyalty : the mediating role of customer satisfaction
Abu-ELSamen, Amjad A.
;
Akroush, Mamoun N.
; …
- In:
International journal of commerce and management
21
(
2011
)
4
,
pp. 349-380
Persistent link: https://www.econbiz.de/10009413458
Saved in:
10
The effect of e-service quality on customers' satisfaction in banks operating in Jordan : an empirical investigation of customers' perspectives
Nuseir, Mohammed T.
;
Akroush, Mamoun N.
;
Mahadin, Bushra K.
- In:
International journal of services, economics and management
2
(
2010
)
1
,
pp. 80-108
Persistent link: https://www.econbiz.de/10003923690
Saved in:
11
Does service quality implementation mediate the relationship between technical service quality and performance : an empirical examination of banks in Jordan
Akroush, Mamoun N.
- In:
International journal of services, economics and management
1
(
2007/09
)
3
,
pp. 209-232
Persistent link: https://www.econbiz.de/10003837081
Saved in:
12
Exploring the mediation effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan
Akroush, Mamoun N.
- In:
Global business & economics review
10
(
2008
)
1
,
pp. 98-122
Persistent link: https://www.econbiz.de/10003688427
Saved in:
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