The effect of e-service quality on customers' satisfaction in banks operating in Jordan : an empirical investigation of customers' perspectives
Year of publication: |
2010
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Authors: | Nuseir, Mohammed T. ; Akroush, Mamoun N. ; Mahadin, Bushra K. ; Bataineh, Abdullah Q. |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 2.2010, 1, p. 80-108
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Subject: | Electronic Banking | Electronic banking | Website | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Jordanien | Jordan |
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