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~person:"Mattila, Anna S."
~person:"Grabowski, David C."
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Consumer behaviour
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Service quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
Beschwerdemanagement
1
Beziehungsmarketing
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Complaint management
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Gastgewerbe
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Gastronomie
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Hospitality industry
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Relationship marketing
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Restaurant industry
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consumer behavior
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customer experience management
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data and theory
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experiments
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food and beverage
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marketing
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other customers
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psychological distance
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restaurant
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servicescape
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servicesmarketing
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Mattila, Anna S.
Grabowski, David C.
Han, Heesup
2
Hanks, Lydia
2
Hsu, Maxwell K.
2
Kim, Woo Gon
2
Line, Nathaniel D.
2
Liu, Matthew Tingchi
2
Lynn, Michael
2
Mathe, Kimberly
2
Miao, Li
2
Ok, Chihyung
2
Raab, Carola
2
Ro, Heejung
2
Ryu, Kisang
2
So, Kevin Kam Fung
2
Sparks, Beverley A.
2
Wang, Ying
2
Wong, IpKin Anthony
2
Albus, Heidi
1
Alexandris, Kostas
1
Ali, Mohamed Ahmed
1
Arteaga-Moreno, Francisco
1
Baker, Melissa A.
1
Batista, Fernando
1
Berry, Riley
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Bogicevic, Vanja
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Boksberger, Philipp
1
Boon Liat Cheng
1
Borchgrevink, Carl. P.
1
Bradley, Graham L.
1
Breiter Terry, Deborah
1
Brown, Denise M.
1
Bujisic, Milos
1
Carlsen, Jack
1
Cham Tat Huei
1
Chan, Andrew
1
Chen, Ivy S. N.
1
Chen, Sandy C.
1
Chen, Yonghong
1
Chi, Christina Geng-Qing
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
10
Journal of business research : JBR
4
Journal of health economics
4
Journal of hospitality marketing & management
3
NBER Working Paper
3
NBER working paper series
3
The journal of services marketing
3
Health economics
2
International journal of contemporary hospitality management
2
International journal of health care finance and economics
2
Journal of service research
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
Working paper / National Bureau of Economic Research, Inc.
2
Cornell hospitality quarterly : CQ
1
Discussion paper series / IZA
1
Handbook of hospitality marketing management
1
ILR review : the journal of work and policy
1
IZA Discussion Paper
1
International journal of retail & distribution management
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of retailing
1
Journal of service management
1
The Cornell hospitality quarterly
1
The Elgar companion to health economics
1
The review of economics and statistics
1
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ECONIS (ZBW)
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The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
2
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
3
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
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