//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Großbritannien"
~subject:"United States"
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Qualität von Dienstleistungen"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Großbritannien
United States
Dienstleistungsqualität
291
Service quality
291
Customer satisfaction
100
Kundenzufriedenheit
100
Beziehungsmarketing
74
Relationship marketing
74
Consumer behaviour
62
Konsumentenverhalten
62
Dienstleistungssektor
31
Service industry
31
Taiwan
25
Performance measurement
19
Performance-Messung
19
Customer service
17
Kundenservice
17
Spain
17
Spanien
17
Beschwerdemanagement
16
Complaint management
16
service quality
16
Hotel industry
15
Hotellerie
15
Dienstleistung
14
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Services
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
Health care system
11
more ...
less ...
Type of publication
All
Article
15
Type of publication (narrower categories)
All
Article in journal
15
Aufsatz in Zeitschrift
15
Language
All
English
15
Author
All
Ackfeldt, Anna-Lena
1
Al-Fatah Karasneh, A.
1
Beyers, William B.
1
Bryson, John R.
1
Caemmerer, Barbara
1
Coleman, Philip
1
Conway, Fiona
1
Cook, Gary A. S.
1
Dainty, Andrew
1
Dawes, Philip L.
1
Ekinci, Yuksel
1
Harris, A.
1
Huarng, Kun-huang
1
Johnstone, Stewart
1
Jones, Eleri
1
Kavanagh, Michael J.
1
Kuo, Chun-min
1
Lim, SeongBae
1
Malhotra, Neeru
1
Maull, R. S.
1
Michel, John W.
1
Morrison, Alison
1
Mukherjee, Avinandan
1
Palacios Marqués, Daniel
1
Pandit, Naresh R.
1
Ritchie, Caroline
1
Shamdasani, Prem
1
Smart, P. A.
1
Sobaih, Abu Elnasr
1
Taylor, Michael
1
Tews, Michael J.
1
Wilkinson, Adrian
1
Wilson, Alan M.
1
Wong, Veronica
1
Yu, Tiffany Hui-Kuang
1
more ...
less ...
Published in...
All
The service industries journal
Working paper / National Bureau of Economic Research, Inc.
114
Health care management review : HCM review
33
International journal of hospitality management
26
NBER working paper series
19
CHE research paper
18
Quality management journal : QMJ
17
Discussion paper series / IZA
16
Journal of health economics
16
Economics of education review
15
Auditing : a journal of practice & theory
14
Discussion paper / Centre for Economic Policy Research
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of retailing and consumer services
14
The journal of services marketing
13
Services marketing quarterly
12
The review of economics and statistics
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Health affairs : at the intersection of health, health care, and policy
11
Journal of human resources : JHR
11
The American economic review
11
Journal of air transport management
10
Journal of business research : JBR
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Managing service quality : MSQ ; an international journal
10
Academy of Management journal : AMJ
9
American economic journal : a journal of the American Economic Association
9
Health care financing review
9
IZA Discussion Paper
9
International journal of auditing : IJA
9
International public management journal
9
Journal of accounting and public policy
9
Journal of public economics
9
The Milbank quarterly
9
Working paper
9
International journal of contemporary hospitality management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research : JSR
8
NBER Working Paper
8
more ...
less ...
Source
All
ECONIS (ZBW)
15
Showing
1
-
15
of
15
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
2
Culture and purpose of Web 2.0 service adoption : a study in the USA, Korea and Spain
Lim, SeongBae
;
Palacios Marqués, Daniel
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10008904674
Saved in:
3
Internet software and services : past and future
Huarng, Kun-huang
;
Yu, Tiffany Hui-Kuang
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 79-89
Persistent link: https://www.econbiz.de/10008904679
Saved in:
4
An exploration of the service orientation discrepancy phenomenon in a public sector context
Caemmerer, Barbara
;
Wilson, Alan M.
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 355-370
Persistent link: https://www.econbiz.de/10008937450
Saved in:
5
Part-time restaurant employee perceptions of management practices : an empirical investigation
Sobaih, Abu Elnasr
;
Coleman, Philip
;
Ritchie, Caroline
; …
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1749-1768
Persistent link: https://www.econbiz.de/10009298395
Saved in:
6
Competitiveness by design and inimitability through service: understanding the dynamics of firm-based competition in the West Midlands jewellery and lock industries
Bryson, John R.
;
Taylor, Michael
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 583-596
Persistent link: https://www.econbiz.de/10003980763
Saved in:
7
Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel
;
Dawes, Philip L.
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
Saved in:
8
The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
Saved in:
9
An evaluation of "fast track" in A & E : a discrete event simulation approach
Maull, R. S.
;
Smart, P. A.
;
Harris, A.
;
Al-Fatah …
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 923-941
Persistent link: https://www.econbiz.de/10003990191
Saved in:
10
In search of "product-service" : evidence from aerospace, construction, and engineering
Johnstone, Stewart
;
Dainty, Andrew
;
Wilkinson, Adrian
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 861-875
Persistent link: https://www.econbiz.de/10003775788
Saved in:
11
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem
;
Mukherjee, Avinandan
;
Malhotra, Neeru
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 117-138
Persistent link: https://www.econbiz.de/10003733025
Saved in:
12
Cultural and recreational industries in the United States
Beyers, William B.
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 375-391
Persistent link: https://www.econbiz.de/10003751488
Saved in:
13
The status of the small hotel firm
Morrison, Alison
;
Conway, Fiona
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 47-58
Persistent link: https://www.econbiz.de/10003454658
Saved in:
14
Service industry clustering: a comparison of broadcasting in three city-regions
Cook, Gary A. S.
;
Pandit, Naresh R.
- In:
The service industries journal
27
(
2007
)
3/4
,
pp. 453-469
Persistent link: https://www.econbiz.de/10003501972
Saved in:
15
The antecedents of prosocial service behaviours: an empirical investigation
Ackfeldt, Anna-Lena
;
Wong, Veronica
- In:
The service industries journal
26
(
2006
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10003454632
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->