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subject:"USA"
~isPartOf:"Journal of service research : JSR"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
47
Consumer behaviour
47
Konsumentenverhalten
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Relationship marketing
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Dienstleistungssektor
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Kundenservice
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service recovery
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service failure
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customer satisfaction
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Online-Handel
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satisfaction
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Banerjee, Madhumita
1
Beatty, Sharon E.
1
Dholakia, Utpal M.
1
Ding, David Xin
1
Doucet, Lorna
1
Holloway, Betsy Bugg
1
Hu, Paul Jen-Hwa
1
Karwan, Kirk R.
1
Rafaeli, Anat
1
Singh, Siddharth S.
1
Smith, Jeffery S.
1
Verma, Rohit
1
Wang, Xuehua
1
Wardell, Don G.
1
Westbrook, Robert A.
1
Ziklik, Lital
1
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Journal of service research : JSR
Working paper / National Bureau of Economic Research, Inc.
111
Health care management review : HCM review
27
International journal of hospitality management
25
Quality management journal : QMJ
17
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of retailing and consumer services
14
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
The journal of services marketing
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
Discussion paper series / IZA
9
Health care financing review
9
Managing service quality : MSQ ; an international journal
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Discussion paper / Centre for Economic Policy Research
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
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International public management journal
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Journal of labor economics
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1
Misalignment and its influence on integration quality in multichannel services
Banerjee, Madhumita
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 460-474
Persistent link: https://www.econbiz.de/10010432156
Saved in:
2
The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions
Wang, Xuehua
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 149-163
Persistent link: https://www.econbiz.de/10009266747
Saved in:
3
The impact of service system design and flow experience on customer satisfaction in online financial services
Ding, David Xin
;
Hu, Paul Jen-Hwa
;
Verma, Rohit
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 96-110
Persistent link: https://www.econbiz.de/10003959021
Saved in:
4
Empirical profiles of service recovery systems : the maturity perspective
Smith, Jeffery S.
;
Karwan, Kirk R.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003959023
Saved in:
5
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Saved in:
6
The impact of call center employees' customer orientation behaviors on service quality
Rafaeli, Anat
;
Ziklik, Lital
;
Doucet, Lorna
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 239-255
Persistent link: https://www.econbiz.de/10003705587
Saved in:
7
Satisfiers and dissatisfiers in the online environment : a critical incident assessment
Holloway, Betsy Bugg
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
10
(
2007/08
)
4
,
pp. 347-364
Persistent link: https://www.econbiz.de/10003705721
Saved in:
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