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~person:"Cudney, Elizabeth A."
~subject:"Dienstleistungsqualität"
~subject:"Lean management"
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Dienstleistungsqualität
Lean management
Quality management
35
Qualitätsmanagement
35
Lean Management
11
Six Sigma
10
Lean Production
9
Lean production
9
Service quality
9
Lean
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quality
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Cudney, Elizabeth A.
Antony, Jiju
70
Bruhn, Manfred
32
Shahin, Arash
17
Garza-Reyes, Jose Arturo
14
Sodhi, Harsimran Singh
13
Furterer, Sandra L.
12
McDermott, Olivia
12
McFadden, Kathleen L.
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Prybutok, Victor R.
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Töpfer, Armin
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Schreier, Gerhard
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Sony, Michael
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Talib, Faisal
11
Rathi, Rajeev
10
Dahm, Markus H.
9
Laureani, Alessandro
9
Bhat, Shreeranga
8
Chiarini, Andrea
8
Dahlgaard-Park, Su Mi
8
Kumar, Vikas
8
Marimon, Frederic
8
Qureshi, M. N.
8
Singh, Bikram Jit
8
Dahlgaard, Jens Jörn
7
Doordarshi Singh
7
Gowen, Charles, III.
7
Gupta, Ajay
7
Haindl, Christoph
7
Madhani, Pankaj M.
7
Shokri, Alireza
7
Sunder M., Vijaya
7
Swarnakar, Vikas
7
Dwivedi, Yogesh Kumar
6
Gijo, E. V.
6
Medeiros, Denise Dumke de
6
Ojha, Ravindra
6
Rust, Roland T.
6
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Total quality management & business excellence
11
International journal of quality & reliability management
2
Quality management journal : QMJ
2
The TQM journal : the international review of organizational improvement
2
International journal of six sigma and competitive advantage : IJSSCA
1
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1
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
2
An evaluation of Lean and Six Sigma methodologies in the national health service
Antony, Jiju
;
Lancastle, James
;
McDermott, Olivia
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 25-52
Persistent link: https://www.econbiz.de/10013535621
Saved in:
3
Critical analysis of Lean Six Sigma black belt certification courses offered in Brazil
Louzada, Paula de Santi
;
Sigahi, Tiago F. A. C.
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1980-2002
Persistent link: https://www.econbiz.de/10014380893
Saved in:
4
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
5
The impact of Lean Six Sigma practices on supply chain resilience during COVID 19 disruption : a conceptual framework
Hundal, Gaganpreet Singh
;
Thiyagarajan, Senthilkumar
; …
- In:
Total quality management & business excellence
33
(
2022
)
16
,
pp. 1913-1931
Persistent link: https://www.econbiz.de/10013482821
Saved in:
6
Using Six Sigma DMAIC for Lean project management in education : a case study in a German kindergarten
Antony, Jiju
;
Scheumann, Tim
;
Sunder M., Vijaya
; …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1489-1509
Persistent link: https://www.econbiz.de/10013415858
Saved in:
7
A novel and practical conceptual framework to support Lean Six Sigma deployment in manufacturing SMEs
Alexander, Paul
;
Antony, Jiju
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1233-1263
Persistent link: https://www.econbiz.de/10013352666
Saved in:
8
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
9
Lean Six Sigma in the public sector : yesterday, today and tomorrow
Rodgers, Bryan
;
Antony, Jiju
;
Edgeman, Rick
;
Cudney, …
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 528-540
Persistent link: https://www.econbiz.de/10012440309
Saved in:
10
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
11
Systematic review of Lean and Six Sigma approaches in higher education
Cudney, Elizabeth A.
;
Venuthurumilli, Sri Sandilya Jeemooth
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 231-244
Persistent link: https://www.econbiz.de/10012256592
Saved in:
12
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
13
Lean Six Sigma in policing services : case examples, lessons learnt and directions for future research
Antony, Jiju
;
Rodgers, Bryan
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 613-625
Persistent link: https://www.econbiz.de/10012199773
Saved in:
14
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
15
Lean Six Sigma for public sector organizations : is it a myth or reality?
Antony, Jiju
;
Rodgers, Bryan
;
Cudney, Elizabeth A.
- In:
International journal of quality & reliability management
34
(
2017
)
9
,
pp. 1402-1411
Persistent link: https://www.econbiz.de/10011805116
Saved in:
16
A systematic literature review of Six Sigma practices in education
Cudney, Elizabeth A.
;
Elrod, Cassandra C.
;
Stanley, Sarah M.
- In:
International journal of six sigma and competitive …
8
(
2013/14
)
3/4
,
pp. 163-175
Persistent link: https://www.econbiz.de/10011346396
Saved in:
17
Comparative analysis of quality function deployment methodologies : a case study analysis
Singh, Rahul K.
;
Elrod, Cassandra C.
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
19
(
2012
)
1
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009500658
Saved in:
18
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
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