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~person:"Cudney, Elizabeth A."
~person:"Ahmad Jusoh"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Quality management
42
Qualitätsmanagement
42
Dienstleistungsqualität
12
Service quality
12
Lean Management
11
Lean management
11
Six Sigma
10
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Lean
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quality
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total quality management
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Cudney, Elizabeth A.
Ahmad Jusoh
Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Bonfanti, Angelo
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Carvalho, Raíssa Souto Maior Corrêa de
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Pattanayak, Durgesh
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Prybutok, Victor R.
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Rahman, Zillur
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Restuputri, Dian Palupi
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Satapathy, Suchismita
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Suchánek, Petr
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Talib, Faisal
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Yi, Youjae
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The TQM journal : the international review of organizational improvement
2
Total quality management & business excellence
2
International journal of quality & reliability management
1
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1
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
2
Applicability of healthcare service quality models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
3
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
4
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
5
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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