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~person:"Cudney, Elizabeth A."
~subject:"Kundenzufriedenheit"
~subject:"Lean Six Sigma"
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Kundenzufriedenheit
Lean Six Sigma
Quality management
35
Qualitätsmanagement
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Lean Management
11
Lean management
11
Six Sigma
10
Dienstleistungsqualität
9
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quality
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Cudney, Elizabeth A.
Antony, Jiju
31
Sodhi, Harsimran Singh
11
Shahin, Arash
10
Singh, Bikram Jit
7
Doordarshi Singh
6
Rathi, Rajeev
6
Dwivedi, Yogesh Kumar
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Marimon, Frederic
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Medeiros, Denise Dumke de
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Melo, Fagner José Coutinho de melo
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Park, Sang-June
4
Rodgers, Bryan
4
Agarwal, Ashish
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chaurasia, Basant
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Dabestani, Reza
3
Dahlgaard, Jens Jörn
3
Douglas, Jacqueline
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Garza-Reyes, Jose Arturo
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Kaswan, Mahender Singh
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Králová, Maria
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Lee, Jin-soo
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Madzík, Peter
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Masudin, Ilyas
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McFadden, Kathleen L.
3
Oey, Elia
3
Oprime, Pedro Carlos
3
Pattanayak, Durgesh
3
Pimenta, Márcio Lopes
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Total quality management & business excellence
7
International journal of quality & reliability management
2
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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1
An evaluation of Lean and Six Sigma methodologies in the national health service
Antony, Jiju
;
Lancastle, James
;
McDermott, Olivia
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 25-52
Persistent link: https://www.econbiz.de/10013535621
Saved in:
2
The impact of Lean Six Sigma practices on supply chain resilience during COVID 19 disruption : a conceptual framework
Hundal, Gaganpreet Singh
;
Thiyagarajan, Senthilkumar
; …
- In:
Total quality management & business excellence
33
(
2022
)
16
,
pp. 1913-1931
Persistent link: https://www.econbiz.de/10013482821
Saved in:
3
A novel and practical conceptual framework to support Lean Six Sigma deployment in manufacturing SMEs
Alexander, Paul
;
Antony, Jiju
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1233-1263
Persistent link: https://www.econbiz.de/10013352666
Saved in:
4
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
5
Lean Six Sigma in the public sector : yesterday, today and tomorrow
Rodgers, Bryan
;
Antony, Jiju
;
Edgeman, Rick
;
Cudney, …
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 528-540
Persistent link: https://www.econbiz.de/10012440309
Saved in:
6
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
7
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
8
Lean Six Sigma in policing services : case examples, lessons learnt and directions for future research
Antony, Jiju
;
Rodgers, Bryan
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 613-625
Persistent link: https://www.econbiz.de/10012199773
Saved in:
9
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
10
Lean Six Sigma for public sector organizations : is it a myth or reality?
Antony, Jiju
;
Rodgers, Bryan
;
Cudney, Elizabeth A.
- In:
International journal of quality & reliability management
34
(
2017
)
9
,
pp. 1402-1411
Persistent link: https://www.econbiz.de/10011805116
Saved in:
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