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~subject:"Relationship marketing"
~isPartOf:"Asia Pacific journal of marketing and logistics"
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Relationship marketing
Dienstleistungsqualität
5
Quality management
5
Qualitätsmanagement
5
Service quality
5
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
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Logistics provider
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Logistikdienstleister
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Beziehungsmarketing
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Kano model
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Logistics
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Logistik
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Product quality
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Produktqualität
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3PL services
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Channel-service configuration
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Cold-chain logistics
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Consumer empowerment
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Consumer engagement
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Consumer loyalty
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Cross-border logistics
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Customer defection
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Customer dissatisfaction
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Customer service
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Distribution channel
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E-commerce
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Einzelhandel
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Electronic Commerce
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Experience quality
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Failed service quality
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Integrated interactions
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Kundenservice
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Lieferantenmanagement
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Lieferkette
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Logistics service quality of cross-border e-commerce
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Lee, Sheng Yen
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Solberg Søilen, Klaus
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Tontini, Gerson
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Zanchett, Ricardo
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Asia Pacific journal of marketing and logistics
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of productivity and quality management : IJPQM
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The TQM journal : the international review of organizational improvement
9
Journal of retailing and consumer services
8
Total quality management & business excellence
8
International journal of hospitality management
7
International journal of quality and service sciences
7
Europäische Hochschulschriften / 5
6
International journal of quality & reliability management
6
International journal of production research
5
International journal of services and operations management
5
Journal of business-to-business marketing
5
The service industries journal
5
Benchmarking : an international journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
International journal of contemporary hospitality management
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business research : JBR
4
Profession : Wissenschaftsedition im Rainer Hampp Verlag
4
Quality management journal : QMJ
4
Benchmarking : an international journal ; BIJ
3
Gabler Edition Wissenschaft
3
Gabler-Edition Wissenschaft
3
International journal of business excellence
3
International journal of business excellence : IJBEX
3
International journal of electronic customer relationship management : IJECRM
3
International journal of management concepts and philosophy : IJMCP
3
International journal of production economics
3
Journal of business economics : JBE
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Reihe Tagungsberichte / Thüringer Staatskanzlei
3
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
Cogent business & management
2
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
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Service quality of sports centers and customer loyalty
Lee, Sheng Yen
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
Saved in:
2
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Zanchett, Ricardo
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
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