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person:"Furterer, Sandra L."
~isPartOf:"The TQM journal : the international review of organizational improvement"
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Furterer, Sandra L.
Antony, Jiju
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The TQM journal : the international review of organizational improvement
Lean Six Sigma in service : applications and case studies
6
Lean systems : applications and case studies in manufacturing, service, and healthcare
3
Total quality management & business excellence
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Applying design of experiments to optimize the performance level of a curling sport team
Antony, Jiju
;
Lauterbach, Laynes
;
Viles, Elisabeth
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
2
,
pp. 478-498
Persistent link: https://www.econbiz.de/10014513350
Saved in:
2
Uncovering inefficiencies in the workers' compensation industry using Lean methodology
Taha, Omar
;
Mazzuchi, Thomas A.
;
Sarkani, Shahram
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1057-1075
Persistent link: https://www.econbiz.de/10013537679
Saved in:
3
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
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