Casadesús, Martí; Karapetrovic, Stanislav - In: International Journal of Quality & Reliability Management 22 (2005) 2, pp. 120-136
Purpose – To analyze the changes in the perceived benefits of ISO 9000 with the passage of time. Design/methodology/approach – An empirical survey of 399 companies conducted in 2002 in Catalonia (region of Spain). Findings – ISO 9001: 2000 registered organizations report benefits to a...