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~person:"Day, Ralph L."
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Beschwerdemanagement
5
Complaint management
5
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Dienstleistungsqualität
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Day, Ralph L.
Mattila, Anna S.
24
Stauss, Bernd
23
Gelbrich, Katja
20
Roschk, Holger
19
Grégoire, Yany
16
Homburg, Christian
13
Fürst, Andreas
12
Seidel, Wolfgang
12
Zaugg, Alexandra Daniela
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Jang, Soocheong
10
Van Vaerenbergh, Yves
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Brock, Christian
9
Gruber, Thorsten
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Vázquez Casielles, Rodolfo
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Guchait, Priyanko
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MacQuilken, Lisa
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McColl-Kennedy, Janet R.
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Ro, Heejung
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Robertson, Nichola
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Svensson, Göran
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Tsarenko, Yelena
8
Edvardsson, Bo
7
Tronvoll, Bård
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Balaji, M. S.
6
Brady, Michael K.
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Cai, Ruiying
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Chebat, Jean-Charles
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Grewal, Dhruv
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Gäthke, Jana
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Hogreve, Jens
6
Matos, Celso Augusto de
6
Patterson, Paul G.
6
Schöler, Andreas
6
Svari, Sander
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Tripp, Thomas M.
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Walsh, Gianfranco
6
Wan, Lisa C.
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Weber, Karin
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
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ECONIS (ZBW)
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New findings on consumer satisfaction and complaining : papers from the Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, St. Louis, Miss...
Day, Ralph L.
(
contributor
);
Hunt, H. Keith
(
contributor
)
-
1982
Persistent link: https://www.econbiz.de/10001414449
Saved in:
2
Conceptual and empirical contributions to consumer satisfaction and complaining behavior : papers from the Sixth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Co...
Hunt, H. Keith
(
contributor
);
Day, Ralph L.
(
contributor
)
-
1982
Persistent link: https://www.econbiz.de/10001420669
Saved in:
3
Refining concepts and measures of consumer satisfaction and complaining behavior : papers from the Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaini...
Hunt, H. Keith
(
contributor
);
Day, Ralph L.
(
contributor
)
-
1980
Persistent link: https://www.econbiz.de/10001414450
Saved in:
4
New dimensions of consumer satisfaction and complaining behavior : papers from the Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Chica...
Day, Ralph L.
(
contributor
);
Hunt, H. Keith
(
contributor
)
-
1979
Persistent link: https://www.econbiz.de/10001414448
Saved in:
5
Consumer satisfaction, dissatisfaction and complaining behavior : papers from a Marketing Research Symposium, School of Business, Indiana University, Bloomington, April 20-22, 1977
Day, Ralph L.
(
contributor
)
-
1977
Persistent link: https://www.econbiz.de/10001621840
Saved in:
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