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Journal of international consumer marketing
Journal of business research : JBR
72
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
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The service industries journal
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Journal of the Academy of Marketing Science
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International journal of contemporary hospitality management
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Psychology & marketing
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European journal of marketing : EJM
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Journal of retailing
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Journal of service research
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SpringerLink / Bücher
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Journal of service management
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Managing service quality : MSQ ; an international journal
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Services marketing quarterly
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Journal of air transport management
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Journal of consumer behaviour : an international research review
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Journal of marketing
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Marketing letters : a journal of research in marketing
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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International journal of consumer studies
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International journal of quality and service sciences
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Journal of marketing management : MM
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Journal of service theory and practice
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Journal of service theory and practice : JSTP
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Tourism management : research, policies, practice
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Asia Pacific journal of marketing and logistics
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Business horizons
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
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International journal of production economics
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Journal of strategic marketing
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Journal of travel and tourism marketing
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Marketing intelligence & planning
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Cogent business & management
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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1
An investigation of customers' recovery expectations after service failure : evidence from e-commerce settings at different stages of maturity
Azemi, Yllka
;
Kini, Ranjan
- In:
Journal of international consumer marketing
34
(
2022
)
5
,
pp. 537-551
Persistent link: https://www.econbiz.de/10013465897
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2
Do individualists complain more than collectivists? : a four-country analysis on consumer complaint behavior
Manrique Chaparro, Olga Lucía
;
Hernandez, Monica D.
; …
- In:
Journal of international consumer marketing
26
(
2014
)
5
,
pp. 373-390
Persistent link: https://www.econbiz.de/10010430575
Saved in:
3
Societal norms, need for closure, and service recovery
Mattila, Anna S.
;
Choi, Sunmee
- In:
Journal of international consumer marketing
24
(
2012
)
5
,
pp. 356-371
Persistent link: https://www.econbiz.de/10009778694
Saved in:
4
A cross-cultural investigation of customer reactions to service failure and recovery
Matos, Celso Augusto de
;
Fernandes, Daniel Von der Heyde
; …
- In:
Journal of international consumer marketing
23
(
2011
)
3/4
,
pp. 211-228
Persistent link: https://www.econbiz.de/10009270624
Saved in:
5
Dual influences of moderating variables in the dissatisfaction process : theory and evidence
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international consumer marketing
21
(
2009
)
2
,
pp. 125-135
Persistent link: https://www.econbiz.de/10003890758
Saved in:
6
The role of country of manufacture in consumers' attributions of blame in an ambiguous product-harm crisis
Laufer, Daniel
;
Gillespie, Kate
;
Silvera, David H.
- In:
Journal of international consumer marketing
21
(
2009
)
3
,
pp. 189-201
Persistent link: https://www.econbiz.de/10003890813
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