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~subject:"Dienstleistungsmanagement"
~person:"Chathoth, Prakash K."
~person:"Lambert, Abbie"
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Dienstleistungsmanagement
Gastronomie
3
Restaurant industry
3
Service management
3
Dienstleistungsqualität
2
Service quality
2
Arbeitszufriedenheit
1
Betriebliche Wertschöpfung
1
Beziehungsmarketing
1
Competitive strategy
1
Customer
1
Customer satisfaction
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Employee engagement
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Employee retention
1
Financial
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Firm performance
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Globalisierung
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Globalization
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Hong Kong
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Hongkong
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International competition
1
Internationaler Wettbewerb
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Job satisfaction
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Kundenzufriedenheit
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Leistungsmotivation
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Mitarbeiterbindung
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Relationship marketing
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Service profit chain
1
Service value performance
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Unternehmenserfolg
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Value creation
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Wettbewerbsstrategie
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Work motivation
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employee engagement
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restaurant industry
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service management
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service-profit chain
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Chathoth, Prakash K.
Lambert, Abbie
Hänssler, Karl Heinz
6
Alexandrov, Alexei
2
Bottler, Jörg
2
Clinton, Suzanne
2
Schaetzing, Edgar E.
2
Thompson, Gary M.
2
Andrew, William
1
Bastian, Harald
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Bates, Kenneth
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Berenguer Contrí, Gloria
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Burton, Scot
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Bustin, Adi
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Chiang, Jimmy
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Flad, Patrick Oliver
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Fladung, Ulrich
1
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1
Fuentes Blasco, María
1
Gadelrab, Reda
1
Ghadhab, Bahia Bejar
1
Gil Saura, Irene
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Gilly, Mary C.
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Gong, Taeshik
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Griffiths, Merlyn A.
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Groß, Matilde S.
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Groß, Matilde Sophie
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Harris, Lloyd C.
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Hua, Nan
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Israeli, Aviad
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Jones, Robert Paul
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Karniouchina, Kate
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International journal of human resources development and management : IJHRDM
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
2
Service-profit chain : literature review and recommendations for future research within the restaurant industry
Lambert, Abbie
;
Clinton, Suzanne
;
Tyner, Lee
- In:
International journal of human resources development …
21
(
2021
)
1
,
pp. 35-53
Persistent link: https://www.econbiz.de/10012514337
Saved in:
3
International expansion strategy of foodservice firms : an exploratory study
Chiang, Jimmy
;
Chathoth, Prakash K.
- In:
Journal of hospitality marketing & management
22
(
2013
)
1/2
,
pp. 204-228
Persistent link: https://www.econbiz.de/10009736300
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