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~subject:"Dienstleistungsmanagement"
~person:"Lambert, Abbie"
~person:"Ekiz, Erdogan"
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Dienstleistungsmanagement
Dienstleistungsqualität
3
Gastronomie
3
Restaurant industry
3
Service management
3
Service quality
3
Arbeitszufriedenheit
1
Betriebliche Wertschöpfung
1
Beziehungsmarketing
1
Customer
1
Customer satisfaction
1
Employee engagement
1
Employee retention
1
Erfolgsfaktor
1
Financial
1
Firm performance
1
Job satisfaction
1
Kundenzufriedenheit
1
Leistungsmotivation
1
Mitarbeiterbindung
1
Qualitative Methode
1
Qualitative Research
1
Qualitative method
1
Relationship marketing
1
Restaurant Industry
1
Saudi Arabia
1
Saudi-Arabien
1
Semi-Structured interviews
1
Service Management
1
Service profit chain
1
Service value performance
1
Success factor
1
Success factors
1
Unternehmenserfolg
1
Value creation
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Work motivation
1
employee engagement
1
restaurant industry
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service management
1
service-profit chain
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Lambert, Abbie
Ekiz, Erdogan
Hänssler, Karl Heinz
6
Alexandrov, Alexei
2
Bottler, Jörg
2
Clinton, Suzanne
2
Schaetzing, Edgar E.
2
Thompson, Gary M.
2
Andrew, William
1
Bastian, Harald
1
Bates, Kenneth
1
Berenguer Contrí, Gloria
1
Burton, Scot
1
Bustin, Adi
1
Chathoth, Prakash K.
1
Chiang, Jimmy
1
Dahringer, Bernd
1
Dalbor, Michael
1
Daunt, Kate L.
1
Flad, Patrick Oliver
1
Fladung, Ulrich
1
Fuchs, Wolfgang
1
Fuentes Blasco, María
1
Gadelrab, Reda
1
Ghadhab, Bahia Bejar
1
Gil Saura, Irene
1
Gilly, Mary C.
1
Gong, Taeshik
1
Griffiths, Merlyn A.
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Groß, Matilde S.
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Groß, Matilde Sophie
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Harris, Lloyd C.
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Howlett, Elizabeth
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Hua, Nan
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Huggins, Kyle
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Israeli, Aviad
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Jones, Robert Paul
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Karniouchina, Kate
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Khan, Mahmood A.
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Kim, Hyun Jeong
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International journal of human resources development and management : IJHRDM
1
Journal of Tourism, Heritage & Services Marketing : JTHSM
1
Journal of business research : JBR
1
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ECONIS (ZBW)
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An investigation of key success factors for restaurant operations in Saudi Arabia
Gadelrab, Reda
;
Ekiz, Erdogan
- In:
Journal of Tourism, Heritage & Services Marketing : JTHSM
5
(
2019
)
2
,
pp. 27-35
Persistent link: https://www.econbiz.de/10012159021
Saved in:
2
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
3
Service-profit chain : literature review and recommendations for future research within the restaurant industry
Lambert, Abbie
;
Clinton, Suzanne
;
Tyner, Lee
- In:
International journal of human resources development …
21
(
2021
)
1
,
pp. 35-53
Persistent link: https://www.econbiz.de/10012514337
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