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~subject:"Dienstleistungsmanagement"
~subject:"Beziehungsmarketing"
~isPartOf:"Journal of hospitality marketing & management"
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Dienstleistungsmanagement
Beziehungsmarketing
Gastronomie
79
Restaurant industry
79
Consumer behaviour
57
Konsumentenverhalten
57
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
32
Service quality
32
Relationship marketing
22
USA
12
United States
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Beschwerdemanagement
9
Complaint management
9
Emotion
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Brand management
6
Markenführung
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Willingness to pay
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Zahlungsbereitschaftsanalyse
5
customer loyalty
5
restaurant
5
Brand
4
Brand image
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Dienstleistungsmarketing
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Markenartikel
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Markenimage
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Services marketing
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Social Web
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Social web
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Taiwan
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consumer behavior
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restaurants
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service failure
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Advertising effects
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Environmental consciousness
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France
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Franchising
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Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Bowden, Jana
2
Goh, Ben
2
Mattila, Anna S.
2
Ahn, Jiseon
1
Ali Eliwa, Rasha
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Bustin, Adi
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Chathoth, Prakash K.
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Cheng, Ching-Chan
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Chiang, Jimmy
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Chung, Sulin
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Dagger, Tracey S.
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Ghahramani, Ladan
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Hong, EunPyo
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Huang, Shuyue
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Huffman, Lynn
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Israeli, Aviad
1
Israeli, Aviad A.
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Jin, Naehyun
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Jin, Naeyhun
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Karpinski, Aryn C.
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Khalilzadeh, Jalayer
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Kim, Hyun Jeong
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Kim, Kyungmin
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Lee, Chung Hun
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Lee, Heng Wei
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Lee, Seoki
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Merkebu, Jerusalem
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Momayez, Ayatollah
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Mostafa Rasoolimanesh, S.
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Ong, Chuan Huat
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Journal of hospitality marketing & management
International journal of hospitality management
67
International journal of contemporary hospitality management
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Journal of travel and tourism marketing
9
Journal of retailing and consumer services
8
The TQM journal : the international review of organizational improvement
5
Asia Pacific journal of marketing and logistics
4
Cornell hospitality quarterly : CQ
4
Journal of hospitality and tourism insights
4
Marketing intelligence & planning
4
Modernes Verpflegungsmanagement : best practices für Individual-, Gemeinschafts- und Systemgastronomie
4
The journal of services marketing
4
Cogent business & management
3
Journal of business research : JBR
3
Journal of international food & agribusiness marketing
3
Journal of service research : JSR
3
Services marketing quarterly
3
The Cornell hospitality quarterly
3
The service industries journal
3
Tourism management : research, policies, practice
3
Discussion paper / Tinbergen Institute
2
GastroManagement
2
Global business and finance review
2
International journal of economics and business research
2
International journal of quality & reliability management
2
Journal of Islamic marketing
2
Journal of business ethics : JOBE
2
Managing service quality : MSQ ; an international journal
2
Service business
2
The journal of applied business research
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) book series
1
Amfiteatru economic : an economic and business research periodical
1
Asia-Pacific journal of business administration
1
Asian Journal of Management Science and Applications
1
BWL Tourismus 8-2011
1
Benchmarking : an international journal ; BIJ
1
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ECONIS (ZBW)
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1
Do consumers care about CSR activities of their favorite restaurant brands? : evidence from engagement on social networks
Kim, Min-Seong
;
Stepchenkova, Svetlana
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 305-325
Persistent link: https://www.econbiz.de/10012513774
Saved in:
2
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
3
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
4
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
5
What drives experiential loyalty toward smart restaurants? : the case study of KFC in Beijing
Wu, Hung-Che
;
Cheng, Ching-Chan
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 151-177
Persistent link: https://www.econbiz.de/10011848335
Saved in:
6
Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Yoon, Donghwan
- In:
Journal of hospitality marketing & management
27
(
2018
)
4
,
pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
Saved in:
7
Impact of brand experience on loyalty
Ong, Chuan Huat
;
Lee, Heng Wei
;
Thurasamy Ramayah
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
Saved in:
8
From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer
;
Ghahramani, Ladan
;
Tabari, Saloomeh
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
Saved in:
9
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
10
Influence of list of values on customer needs, satisfaction, and return intention in ethnic restaurants
Thienhirun, Supimmas
;
Chung, Sulin
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 868-888
Persistent link: https://www.econbiz.de/10011784158
Saved in:
11
The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
Saved in:
12
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Saved in:
13
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
14
Customer loyalty with fine dining : the moderating role of gender
Ma, Emily
;
Qu, Hailin
;
Ali Eliwa, Rasha
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
Saved in:
15
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
16
International expansion strategy of foodservice firms : an exploratory study
Chiang, Jimmy
;
Chathoth, Prakash K.
- In:
Journal of hospitality marketing & management
22
(
2013
)
1/2
,
pp. 204-228
Persistent link: https://www.econbiz.de/10009736300
Saved in:
17
Experiential value, relationship quality, and customer loyalty in full-service restaurants : the moderating role of gender
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Goh, Ben
- In:
Journal of hospitality marketing & management
22
(
2013
)
7/8
,
pp. 679-700
Persistent link: https://www.econbiz.de/10010241616
Saved in:
18
How do individual personality traits (D) influence perceived satisfaction with service for college students (C) in a casual restaurant setting (I)? : the CID framework
Jin, Naehyun
;
Lee, Seoki
;
Gopalan, Ram
- In:
Journal of hospitality marketing & management
21
(
2012
)
5/6
,
pp. 591-616
Persistent link: https://www.econbiz.de/10009621101
Saved in:
19
Service orientation, service quality, customer satisfaction, and customer loyalty : testing a structural model
Kim, Hyun Jeong
- In:
Journal of hospitality marketing & management
20
(
2011
)
5/6
,
pp. 619-637
Persistent link: https://www.econbiz.de/10009300559
Saved in:
20
To delight or not to delight? : an investigation of loyalty formation in the restaurant industry
Bowden, Jana
;
Dagger, Tracey S.
- In:
Journal of hospitality marketing & management
20
(
2011
)
5/6
,
pp. 501-524
Persistent link: https://www.econbiz.de/10009300575
Saved in:
21
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
22
Customer engagement : a framework for assessing customer-based-brand relationships ; the case of the restaurant industry
Bowden, Jana
- In:
Journal of hospitality marketing & management
18
(
2009
)
6
,
pp. 574-596
Persistent link: https://www.econbiz.de/10003887184
Saved in:
23
Recovery strategies for service failures: the case of restaurants
Silber, Ilan
;
Israeli, Aviad
;
Bustin, Adi
;
Zvi, Ofir Ben
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 730-740
Persistent link: https://www.econbiz.de/10003893337
Saved in:
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