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~subject:"Dienstleistungsmanagement"
~subject:"Beziehungsmarketing"
~person:"Clinton, Suzanne"
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Dienstleistungsmanagement
Beziehungsmarketing
Dienstleistungsqualität
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Gastronomie
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Restaurant industry
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Service management
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Service quality
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Arbeitszufriedenheit
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Betriebliche Wertschöpfung
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Customer
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Customer satisfaction
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Employee engagement
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Firm performance
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Leistungsmotivation
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Mitarbeiterbindung
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Relationship marketing
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Service profit chain
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Service value performance
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Unternehmenserfolg
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Value creation
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Work motivation
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employee engagement
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restaurant industry
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service management
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Clinton, Suzanne
Han, Heesup
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Hyun, Sunghyup Sean
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Hänssler, Karl Heinz
6
Jang, Soocheong
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Kim, Wansoo
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Mattila, Anna S.
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International journal of human resources development and management : IJHRDM
1
Journal of business research : JBR
1
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ECONIS (ZBW)
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Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
2
Service-profit chain : literature review and recommendations for future research within the restaurant industry
Lambert, Abbie
;
Clinton, Suzanne
;
Tyner, Lee
- In:
International journal of human resources development …
21
(
2021
)
1
,
pp. 35-53
Persistent link: https://www.econbiz.de/10012514337
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