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person:"Ba, Sulin"
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Ba, Sulin
Stauss, Bernd
19
Thomas, Oliver
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Pepels, Werner
11
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
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Fellmann, Michael
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McColl-Kennedy, Janet R.
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Miao, Li
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Netessine, Serguei
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Shin, Hyunju
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E-Life: web-enabled convergence of commerce, work, and social life : 10th Workshop on E-Business, WEB 2011 ; Shanghai, China, December 2011 ; revised selected papers
1
Information systems research : ISR
1
Management information systems : mis quarterly
1
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Comparing the quality of customer service in 3D virtual worlds to Web-based service
Ba, Sulin
;
Ke, Dan
;
Stallaert, Jan
;
Zhang, Zhongju
- In:
E-Life: web-enabled convergence of commerce, work, and …
,
(pp. 234-247)
.
2012
Persistent link: https://www.econbiz.de/10009548702
Saved in:
2
The effectiveness of online shopping characteristics and well-designed websites on satisfaction
Luo, Jifeng
;
Ba, Sulin
;
Zhang, Han
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1131-1144
Persistent link: https://www.econbiz.de/10009680775
Saved in:
3
Balancing IT with the human touch : optimal investment in IT-based customer service
Ba, Sulin
;
Stallaert, Jan
;
Zhang, Zhongju
- In:
Information systems research : ISR
21
(
2010
)
3
,
pp. 423-442
Persistent link: https://www.econbiz.de/10008660913
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