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ECONIS (ZBW)
16
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1
Model integration and traceability for product service systems engineering
Wolfenstetter, Thomas
-
2019
Persistent link: https://www.econbiz.de/10012062289
Saved in:
2
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
3
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
Saved in:
4
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
-
2018
Persistent link: https://www.econbiz.de/10012020297
Saved in:
5
Führung im Dienstleistungskontext : eine Betrachtung aus Unternehmens-, Mitarbeiter- und Kundenperspektive
Popp, Marion Claudia Helma
-
2018
Persistent link: https://www.econbiz.de/10011932702
Saved in:
6
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
7
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
Saved in:
8
New ways to leverage Web 2.0 : social media content for market intelligence and customer interaction
Baur, Aaron Wolfgang
-
2016
Persistent link: https://www.econbiz.de/10011528133
Saved in:
9
Product return management in online retailing
El Kihal, Siham
-
2017
Persistent link: https://www.econbiz.de/10011634492
Saved in:
10
Proaktives und reaktives After-sales social media management
Putz, Michael
-
2017
Persistent link: https://www.econbiz.de/10011774564
Saved in:
11
Essays on privacy in the digital age
Cichy, Patrick
-
2017
Persistent link: https://www.econbiz.de/10011746715
Saved in:
12
Consumer behavior in the age of digitization and big data : selected essays
Niemann, Antje
-
2016
Persistent link: https://www.econbiz.de/10011686853
Saved in:
13
Aufsätze zur Planungsschnittstelle zwischen Vertrieb und Betrieb
Bastgen, Julian
-
2016
Persistent link: https://www.econbiz.de/10011618964
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14
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
Saved in:
15
Returns management in online business : effects of late returns, restocking fee legislation and multichannel competition
Difrancesco, Rita Maria
-
2015
Persistent link: https://www.econbiz.de/10011667623
Saved in:
16
Essays on the economics of electronic commerce
Luo, Jifeng
-
2008
Persistent link: https://www.econbiz.de/10011573251
Saved in:
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