//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of air transport management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Returns management"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
14
Kundenservice
14
Dienstleistungsqualität
10
Service quality
10
Airline
8
Fluggesellschaft
8
Customer satisfaction
7
Kundenzufriedenheit
7
Airport
5
Consumer behaviour
5
Flughafen
5
Konsumentenverhalten
5
Air transport
4
Luftverkehr
4
Air passenger transport
3
Passagierluftverkehr
3
USA
3
United States
3
Airline image
2
Behavioral intention
2
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Relationship marketing
2
Service industry
2
Service recovery
2
Services marketing
2
Air cargo transport
1
Airline safety
1
Airline services
1
Airport customer service
1
Airport planning
1
Airport service quality
1
Arbeitskräfte
1
Australia
1
Australien
1
Aviation safety
1
Befragung
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
14
Type of publication (narrower categories)
All
Article in journal
14
Aufsatz in Zeitschrift
14
Case study
1
Fallstudie
1
Language
All
English
14
Author
All
Park, Jin-Woo
2
Andersson, Erik
1
Arif, Mohammed
1
Ariffin, Ahmad Azmi M.
1
Baker, Douglas
1
Barros, Alexandre G. de
1
Chen, Ching-fu
1
Choi, Jung Kyu
1
Churchill, Anthony
1
Dada, Ezekiel
1
Goswami, Arkopal K.
1
Gupta, Aman
1
Hansen, Troels Gotsæd
1
Heinz, S. F.
1
Hoel, Lester A.
1
Hvass, Kristian A.
1
Kim, Nam-Yi
1
Kubota, Yukihiro
1
Larsen, Allan
1
Lu, Jin-long
1
Miller, John S.
1
Nameghi, Ehsaneh N. M.
1
Natcha Thawesaengskulthai
1
Norman, Hans
1
Oskaki, Takanori
1
Park, Jin-Ju
1
Pitfield, David E.
1
Thanawan Sangsuwan
1
Thongchai Jeeradist
1
Torfadóttir, Embla
1
Tseng, Wen-chun
1
Warburg, Valdemar
1
Williams, Aled
1
Wirasinghe, Chan
1
Wong, Dan
1
Wu, Tsai-fang
1
more ...
less ...
Published in...
All
Journal of air transport management
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
63
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of production economics
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
more ...
less ...
Source
All
ECONIS (ZBW)
14
Showing
1
-
14
of
14
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
2
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
3
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
4
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
5
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
6
Improving US airport taxicab services through governance arrangements
Wong, Dan
;
Baker, Douglas
- In:
Journal of air transport management
40
(
2014
),
pp. 126-131
Persistent link: https://www.econbiz.de/10010411988
Saved in:
7
The measurement scale for airline hospitality : cabin crew's performance perspective
Nameghi, Ehsaneh N. M.
;
Ariffin, Ahmad Azmi M.
- In:
Journal of air transport management
30
(
2013
),
pp. 1-9
Persistent link: https://www.econbiz.de/10009772864
Saved in:
8
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
9
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
10
Determinants of passengers' choice of airline check-in services : a case study of American, Australian, Korean, and Taiwanese passengers
Lu, Jin-long
;
Choi, Jung Kyu
;
Tseng, Wen-chun
- In:
Journal of air transport management
17
(
2011
)
4
,
pp. 249-252
Persistent link: https://www.econbiz.de/10009408983
Saved in:
11
British airways' move to Terminal 5 at London Heathrow airport : a statistical analysis of transfer baggage performance
Heinz, S. F.
;
Pitfield, David E.
- In:
Journal of air transport management
17
(
2011
)
2
,
pp. 101-105
Persistent link: https://www.econbiz.de/10010217787
Saved in:
12
Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu
;
Wu, Tsai-fang
- In:
Journal of air transport management
15
(
2009
)
1
,
pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
Saved in:
13
Quantifying and validating measures of airport terminal wayfinding
Churchill, Anthony
;
Dada, Ezekiel
;
Barros, Alexandre G. de
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 151-158
Persistent link: https://www.econbiz.de/10003731320
Saved in:
14
Dynamic airline scheduling : an analysis of the potentials of refleeting and retiming
Warburg, Valdemar
;
Hansen, Troels Gotsæd
;
Larsen, Allan
; …
- In:
Journal of air transport management
14
(
2008
)
4
,
pp. 163-167
Persistent link: https://www.econbiz.de/10003757793
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->