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~isPartOf:"Schriftenreihe Schwerpunkt Marketing"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Emotional exhaustion"
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Emotional exhaustion
Customer service
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Dienstleistungsqualität
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Kundenzufriedenheit
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Beziehungsmarketing
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Consumer behaviour
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Relationship marketing
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Emotion
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Beschwerdemanagement
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Schriftenreihe Schwerpunkt Marketing
International journal of contemporary hospitality management
Asia Pacific journal of management
1
International journal of hospitality management
1
Journal of business and psychology
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
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Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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ECONIS (ZBW)
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Impacts of misbehaving air passengers on frontline employees : role stress and emotional labor
Hu, Hsin-Hui
;
Hu, Hsin-Yi
;
King, Brian
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1793-1813
Persistent link: https://www.econbiz.de/10011776992
Saved in:
2
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
3
Do personal resources mediate the effect of perceived organizational support on emotional exhaustion and job outcomes?
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10010516553
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