//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of marketing"
~subject:"Self-service"
~isPartOf:"Journal of business research : JBR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Returns management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Self-service
Customer service
68
Kundenservice
68
Beziehungsmarketing
40
Relationship marketing
40
Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
36
Kundenzufriedenheit
36
Consumer behaviour
26
Konsumentenverhalten
26
Beschwerdemanagement
20
Complaint management
20
Dienstleistungssektor
11
Service industry
11
Service recovery
10
Arbeitsverhalten
8
Salespeople
8
Service encounter
8
Verkaufspersonal
8
Work behaviour
8
Service failure
7
Customer experience
6
Customer integration
6
Emotion
6
Kundenintegration
6
Viral marketing
5
Virales Marketing
5
Arbeitskräfte
4
Arbeitszufriedenheit
4
E-commerce
4
Einzelhandel
4
Electronic Commerce
4
Job satisfaction
4
Leistungsmotivation
4
Retail trade
4
Work motivation
4
Workforce
4
Anforderungsprofil
3
Dienstleistungsmanagement
3
Ethnic group
3
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Brady, Michael K.
1
Giebelhausen, Michael
1
Gottlieb, Udo
1
Jin, Hyun Seung
1
Köhler, Clemens F.
1
Robinson, Stacey G.
1
Rohm, Andrew J.
1
Ruyter, Ko de
1
Sheehan, Ben
1
Sirianni, Nancy J.
1
Wetzels, Martin
1
more ...
less ...
Published in...
All
Journal of marketing
Journal of business research : JBR
The journal of services marketing
4
A Research Agenda for Service Marketing
1
Berichte aus der Wirtschaftsinformatik
1
Electronic retailing
1
Enterprise information systems
1
Journal of air transport management
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of travel and tourism marketing
1
Konvergenzmanagement
1
Logistics onLine : 17. Deutscher Logistik-Kongress, 18. - 20. 10. 2000, Berlin ; Dokumentation
1
Services marketing quarterly
1
SpringerLink / Bücher
1
Technological forecasting & social change : an international journal
1
The service industries journal
1
Transferorientierte betriebswirtschaftliche Forschung
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Customer service chatbots : anthromorphism and adoption
Sheehan, Ben
;
Jin, Hyun Seung
;
Gottlieb, Udo
- In:
Journal of business research : JBR
115
(
2020
),
pp. 14-24
Persistent link: https://www.econbiz.de/10012270802
Saved in:
2
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
3
Return on interactivity : the impact of online agents on newcomer adjustment
Köhler, Clemens F.
;
Rohm, Andrew J.
;
Ruyter, Ko de
; …
- In:
Journal of marketing
75
(
2011
)
2
,
pp. 93-108
Persistent link: https://www.econbiz.de/10008935841
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->