//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Occupational profile"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz im Buch"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Salesforce"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Occupational profile
Dienstleistungsqualität
Salespeople
126
Verkaufspersonal
126
Selling
29
Verkauf
29
Beziehungsmarketing
22
Relationship marketing
22
B-to-B-Marketing
12
Business-to-business marketing
12
Deutschland
12
Einzelhandel
12
Germany
12
Retail trade
12
USA
12
United States
12
Service quality
11
Anforderungsprofil
9
Theorie
9
Theory
9
Consumer behaviour
8
Konsumentenverhalten
8
Physical distribution
8
Vertrieb
8
Betriebliches Bildungsmanagement
7
Customer service
7
Employer-provided training
7
Kundenservice
7
Customer satisfaction
6
Kundenzufriedenheit
6
Leadership
6
Personalführung
6
Arbeitsleistung
5
Job performance
5
Lieferantenmanagement
5
Performance measurement
5
Performance-Messung
5
Supplier relationship management
5
Arbeitsverhalten
4
Compensation system
4
more ...
less ...
Online availability
All
Undetermined
3
Free
1
Type of publication
All
Article
19
Type of publication (narrower categories)
All
Aufsatz im Buch
Article in journal
136
Aufsatz in Zeitschrift
136
Book section
19
Ratgeber
9
Hochschulschrift
8
Graue Literatur
7
Guidebook
7
Non-commercial literature
7
Case study
4
Fallstudie
4
Thesis
4
Arbeitspapier
2
Working Paper
2
Bibliografie
1
Collection of articles of several authors
1
Collection of articles written by one author
1
Conference paper
1
Glossar enthalten
1
Glossary included
1
Konferenzbeitrag
1
Lehrbuch
1
Sammelwerk
1
Sammlung
1
Textbook
1
more ...
less ...
Language
All
English
13
German
6
Author
All
Flaherty, Karen
2
Ammler, Stefanie
1
Anzengruber, Markus
1
Ates, Zelal
1
Blankenberg, Nina
1
Bradford, Kevin
1
Brown, Steven P.
1
Bäckström, Lars
1
Büttgen, Marion
1
Coenen, Christian
1
Dannenberg, Holger
1
Diehl, Sandra
1
Evanschitzky, Heiner
1
Fichtel, Sina
1
Finsterwalder, Jörg
1
Garnier, Marion
1
Hari, Jürg
1
Hellström, Magnus
1
Hüttel, Björn Armin
1
Iyer, Gopalkrishnan R.
1
Kearney, Treasa
1
Komor, Marcin
1
Lehment, Thomas
1
Lu, Yichen
1
Långstedt, Johnny
1
Marinova, Detelina
1
Marriott, John
1
Mattelmaki, Tuuli
1
Peighambari, Kaveh
1
Poncin, Ingrid
1
Roto, Virpi
1
Sattari, Setayesh
1
Schumann, Jan Hendrik
1
Sharma, Arun
1
Sifontes Herrera, Víctor A.
1
Singh, Jagdip
1
Slim, Ben Mimoun Mohamed
1
Stros, Michael
1
Styvén, Maria
1
Terlutter, Ralf
1
more ...
less ...
Published in...
All
Handbook of business-to-business marketing
2
Interaktionen im Dienstleistungsbereich
2
The Oxford handbook of strategic sales and sales management
2
An introduction to industrial service design
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Controlling im Handel : innovative Ansätze und Praxisbeispiele
1
Die Praxis des Verkaufs : Vertriebssteuerung, Pre-Sales, Sales, Key-Account-Management
1
E-marketing in developed and developing countries : emerging practices
1
Electronic Services
1
Marketing in the socially-networked world : challenges of emerging, stagnant & resurgent markets ; AMA Summer Educators' Conference 2012 ; AMA educators' proceedings Volume 23 ; Chicago, Illinois, USA, 17 - 19 August 2012
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Multi-channel marketing, branding and retail design : new challenges and opportunities
1
Practices for network management : in search of collaborative advantage
1
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
1
Three essays on success factors of digital and non-digital services
1
Vertriebsleiterhandbuch : Erfolge im Verkauf planen und steuern
1
more ...
less ...
Source
All
ECONIS (ZBW)
19
Showing
1
-
19
of
19
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
2
Customer experience and service employee experience : two sides of the same coin
Vaajakallio, Kirsikka
;
Mattelmaki, Tuuli
;
Roto, Virpi
; …
- In:
An introduction to industrial service design
,
(pp. 17-24)
.
2017
Persistent link: https://www.econbiz.de/10011582196
Saved in:
3
The service configurator - how to optimally split project scopes
Hellström, Magnus
;
Sifontes Herrera, Víctor A.
; …
- In:
Practices for network management : in search of …
,
(pp. 219-236)
.
2017
Persistent link: https://www.econbiz.de/10011634780
Saved in:
4
In-store design and marketing effects : taking account of the influence of servicescape design upon retail brand frontline employees
Kearney, Treasa
- In:
Multi-channel marketing, branding and retail design : …
,
(pp. 193-217)
.
2016
Persistent link: https://www.econbiz.de/10011582614
Saved in:
5
Steuerung von Verkauf und Distribution am POS
Anzengruber, Markus
- In:
Controlling im Handel : innovative Ansätze und …
,
(pp. 57-73)
.
2016
Persistent link: https://www.econbiz.de/10011556300
Saved in:
6
Improving consumer performance and perceived service quality in a new type of commercial environment in 3D, thanks to embodied virtual sales agents
Slim, Ben Mimoun Mohamed
;
Garnier, Marion
;
Poncin, Ingrid
- In:
E-marketing in developed and developing countries : …
,
(pp. 233-245)
.
2013
Persistent link: https://www.econbiz.de/10009775757
Saved in:
7
Salesperson's personality and relationship quality : are you a friend or a customer?
Peighambari, Kaveh
;
Sattari, Setayesh
;
Styvén, Maria
; …
- In:
Marketing in the socially-networked world : challenges …
,
(pp. 511-518)
.
2013
Persistent link: https://www.econbiz.de/10010191244
Saved in:
8
Boundary work and customer connectivity in B2B front lines
Singh, Jagdip
;
Marinova, Detelina
;
Brown, Steven P.
- In:
Handbook of business-to-business marketing
,
(pp. 433-455)
.
2012
Persistent link: https://www.econbiz.de/10009500134
Saved in:
9
Salesperson effectiveness : a behavioral perspective
Bradford, Kevin
;
Weitz, Barton A.
- In:
Handbook of business-to-business marketing
,
(pp. 417-432)
.
2012
Persistent link: https://www.econbiz.de/10009500136
Saved in:
10
Strategic leadership in sales : understanding the relationship between the role of the salesperson and the role of the sales manager
Flaherty, Karen
- In:
The Oxford handbook of strategic sales and sales management
,
(pp. 51-76)
.
2011
Persistent link: https://www.econbiz.de/10008991526
Saved in:
11
Strategic Leadership in Sales: Understanding the Relationship between the Role of the Salesperson and the Role of the Sales Manager
Flaherty, Karen
- In:
The Oxford handbook of strategic sales and sales management
.
2011
Persistent link: https://www.econbiz.de/10012885343
Saved in:
12
Impact of front-line employee performance on brand perception : a case from AUDI AG
Fichtel, Sina
;
Blankenberg, Nina
;
Ammler, Stefanie
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 163-179)
.
2010
Persistent link: https://www.econbiz.de/10003943233
Saved in:
13
Solution selling on high technology products
Sharma, Arun
;
Iyer, Gopalkrishnan R.
;
Evanschitzky, Heiner
- In:
Marketing von Solutions : innovative Ansätze und Best …
,
(pp. 61-82)
.
2010
Persistent link: https://www.econbiz.de/10008732090
Saved in:
14
Key-Account-Management
Dannenberg, Holger
- In:
Vertriebsleiterhandbuch : Erfolge im Verkauf planen und …
,
(pp. 557-576)
.
2008
Persistent link: https://www.econbiz.de/10003698445
Saved in:
15
Die Auswahl von Vertriebsmitarbeitern
Lehment, Thomas
- In:
Die Praxis des Verkaufs : Vertriebssteuerung, …
,
(pp. 237-270)
.
2008
Persistent link: https://www.econbiz.de/10003652254
Saved in:
16
The 30-second-sale : snap impressions of a retail sales person influence consumers decision making
Hari, Jürg
;
Stros, Michael
;
Marriott, John
- In:
Anspruchsgruppenorientierte Kommunikation : neue …
,
(pp. 53-66)
.
2008
Persistent link: https://www.econbiz.de/10003759626
Saved in:
17
Maßnahmen zur Schaffung von Vertrauen in die Dienstleitungsqualität beim Internetshopping : unter besonderer Berücksichtigung von Verkaufspersonal im Internet
Terlutter, Ralf
;
Diehl, Sandra
- In:
Electronic Services
,
(pp. 433-460)
.
2002
Persistent link: https://www.econbiz.de/10001652833
Saved in:
18
Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Coenen, Christian
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 341-374)
.
2001
Persistent link: https://www.econbiz.de/10001555437
Saved in:
19
EQ und DLQ: emotionale Intelligenz und Dienstleistungsqualität im Kundenkontakt
Finsterwalder, Jörg
;
Tomczak, Torsten
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 375-403)
.
2001
Persistent link: https://www.econbiz.de/10001555440
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->