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~subject:"Finanzdienstleistung"
~subject:"Selbstbedienung"
~isPartOf:"International journal of contemporary hospitality management"
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Finanzdienstleistung
Selbstbedienung
Dienstleistungsqualität
5
Self-service
5
Service quality
5
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Self-service technology
3
Hotel industry
2
Hotellerie
2
Innovation adoption
2
Innovationsakzeptanz
2
Beschwerdemanagement
1
Compatibility
1
Complaint management
1
Customer behavior
1
Extrinsic
1
Gastgewerbe
1
Gastronomie
1
Holiday behaviour
1
Hospitality industry
1
Hospitality management
1
Hotel self-service kiosks
1
Hotels
1
Intrinsic
1
Need for interaction
1
Perceived risks
1
Queueing theory
1
Restaurant industry
1
Restaurants
1
Satisfaction
1
Self-service technologies (SSTs)
1
Service failures
1
Service operations
1
Service recovery
1
Social class
1
Soziale Schicht
1
Subjective social class
1
Technology Readiness and Acceptance Model
1
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English
5
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Cranage, David A.
1
Hua, Nan
1
Jang, Soocheong
1
Kaushik, Arun Kumar
1
Kim, Heewon
1
Kim, Miyoung
1
Kokkinou, Alinda
1
Qu, Hailin
1
Rahman, Zillur
1
Torres, Edwin N.
1
Wei, Wei
1
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International journal of contemporary hospitality management
The journal of services marketing
15
The service industries journal
14
Journal of retailing and consumer services
13
Journal of business research : JBR
12
Europäische Hochschulschriften / 5
11
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
Betriebs-Berater : BB
6
Service business
6
Journal of travel and tourism marketing
5
SpringerLink / Bücher
5
The international review of retail, distribution and consumer research
5
Gabler Edition Wissenschaft
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Economie et statistique
3
History of retailing and consumption
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Journal of marketing
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Betriebswirtschaftliche Abhandlungen
2
Cogent business & management
2
Der Handel heute : in memoriam Julius Hirsch
2
European journal of marketing : EJM
2
European retail research
2
Food marketing
2
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Handbook of hospitality operations and IT
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ECONIS (ZBW)
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1
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
2
An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
Saved in:
3
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
4
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Saved in:
5
Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
Saved in:
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