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~person:"Hung, Kam"
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Hung, Kam
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Journal of hospitality marketing & management
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International journal of hospitality management
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ECONIS (ZBW)
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Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
2
A multilevel study on preferences for self-service technology versus human staff : insights from hotels in China
Liu, Chun
;
Hung, Kam
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495083
Saved in:
3
A comparative study of self-service technology with service employees : a qualitative analysis of hotels in China
Liu, Chun
;
Hung, Kam
- In:
Information technology & tourism
22
(
2020
)
1
,
pp. 33-52
Persistent link: https://www.econbiz.de/10012226359
Saved in:
4
Determinants of self-service technology adoption and implementation in hotels : the case of China
Liu, Chun
;
Hung, Kam
;
Wang, Dan
;
Wang, Sha
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 636-661
Persistent link: https://www.econbiz.de/10012256159
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