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~type_genre:"Aufsatz in Zeitschrift"
~isPartOf:"International journal of services, economics and management"
~subject:"SERVQUAL"
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SERVQUAL
Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Selbstbedienung
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Self-service
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Service quality
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service quality
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Brazil
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SERVPERF
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SST
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competitiveness
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corporate image
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customer revisit intention
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customer satisfaction
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gender differences
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luxury hotels
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quality in restaurants
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reastaurant service quality
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self-service restaurants
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self-service technology
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service quality management
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Barros, Marta Duarte de
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Freitas, André Luís Policani
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Li, Shimiao
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International journal of services, economics and management
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The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
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2
Service quality and gender differences in Brazilian self-service restaurants
Freitas, André Luís Policani
;
Barros, Marta Duarte de
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 198-221
Persistent link: https://www.econbiz.de/10011688162
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