//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of retailing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Self-service"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Selbstbedienung
4
Self-service
4
Customer satisfaction
2
Kundenzufriedenheit
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Brand management
1
Channel formats
1
Channel relationships
1
Complaint management
1
Consumer behaviour
1
Consumer package goods
1
Dienstleistungsqualität
1
Distribution channel
1
Einzelhandel
1
Emerging economies
1
Emerging markets
1
Erwartungsbildung
1
Expectation formation
1
Gerechtigkeit
1
Justice
1
Konsumentenverhalten
1
Markenführung
1
Marketing management
1
Marketing mix
1
Marketingmanagement
1
Multichannel marketing
1
Performance measurement
1
Performance-Messung
1
Relationship marketing
1
Retail trade
1
Schwellenländer
1
Service quality
1
Vertriebsweg
1
Viral marketing
1
Virales Marketing
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Breazeale, Michael
1
Collier, Joel E.
1
Farris, Paul W.
1
Grewal, Dhruv
1
Guissoni, Leandro A.
1
Hsieh, Pei-ling
1
Lin, Jiun-sheng Chris
1
Nakata, Cheryl
1
Neves, Marcos Fava
1
Sivakumar, K.
1
Venkatesan, Rajmkumar
1
White, Allyn
1
Zhu, Zhen
1
more ...
less ...
Published in...
All
Journal of retailing
The journal of services marketing
15
Journal of retailing and consumer services
14
The service industries journal
14
Journal of business research : JBR
12
Europäische Hochschulschriften / 5
10
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
Service business
5
SpringerLink / Bücher
5
The international review of retail, distribution and consumer research
5
Gabler Edition Wissenschaft
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Economie et statistique
3
HMD : Praxis der Wirtschaftsinformatik
3
History of retailing and consumption
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Betriebswirtschaftliche Abhandlungen
2
Business History
2
Business history
2
European journal of marketing : EJM
2
European retail research
2
Food marketing
2
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Handbook of hospitality operations and IT
2
Harvard-Business-Manager : das Wissen der Besten
2
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Consumer brand marketing through full- and self-service channels in an emerging economy
Venkatesan, Rajmkumar
;
Farris, Paul W.
;
Guissoni, Leandro A.
- In:
Journal of retailing
91
(
2015
)
4
,
pp. 644-659
Persistent link: https://www.econbiz.de/10011422456
Saved in:
2
Fix it or leave it? : customer recovery from self-service technology failures
Zhu, Zhen
;
Nakata, Cheryl
;
Sivakumar, K.
;
Grewal, Dhruv
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 15-29
Persistent link: https://www.econbiz.de/10009732748
Saved in:
3
The effects of perceived fairness on customer responses to retailer SST push policies
White, Allyn
;
Breazeale, Michael
;
Collier, Joel E.
- In:
Journal of retailing
88
(
2012
)
2
,
pp. 250-261
Persistent link: https://www.econbiz.de/10009562816
Saved in:
4
Assessing the self-service technology encounters : development and validation of SSTQUAL scale
Lin, Jiun-sheng Chris
;
Hsieh, Pei-ling
- In:
Journal of retailing
87
(
2011
)
2
,
pp. 194-206
Persistent link: https://www.econbiz.de/10009240261
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->