//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of service management"
~subject:"Self-service technology"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Self-service"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Self-service technology
Selbstbedienung
8
Self-service
8
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistungsqualität
4
Service quality
4
Betriebliche Wertschöpfung
2
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistung
2
Dienstleistungssektor
2
Kundenzufriedenheit
2
Relationship marketing
2
Service industry
2
Services
2
Technischer Fortschritt
2
Technological change
2
Technology
2
Value co-creation
2
Value creation
2
Appropriation
1
Australia
1
Australien
1
Automated manufacturing
1
Automation
1
Automatisierte Produktion
1
Automatisierung
1
Beschwerdemanagement
1
Cognition
1
Cognitive evaluation theory
1
Complaint management
1
Computerized method
1
Computerunterstützung
1
Continuance intentions
1
Cultural identity
1
Customer experience
1
Customer integration
1
Customer service
1
Customer value
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Aslan, Marjan
1
Cases, Anne-Sophie
1
Hottat, Eline
1
Keating, Byron W.
1
Leroi-Werelds, Sara
1
Mifsud, Matthieu
1
N'Goala, Gilles
1
Streukens, Sandra
1
more ...
less ...
Published in...
All
Journal of service management
The journal of services marketing
7
International journal of hospitality management
4
Journal of retailing and consumer services
4
International journal of contemporary hospitality management
3
Journal of business research : JBR
3
International journal of quality and service sciences
2
Journal of hospitality marketing & management
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
Technological forecasting & social change : an international journal
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Information technology & tourism
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
International journal of sports marketing & sponsorship
1
Journal of innovation & knowledge : JIK
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing analytics : JMA
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Service business
1
The international journal of bank marketing : IJBM
1
The international review of retail, distribution and consumer research
1
Tourism management perspectives : TMP
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
2
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
3
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->