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isPartOf:"Journal of service management"
~subject:"Self-service technology"
~isPartOf:"International journal of quality and service sciences"
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Self-service technology
Selbstbedienung
10
Self-service
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Consumer behaviour
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Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
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Aslan, Marjan
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Ngoc Linh Trinh
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Nguyen Hong Quan
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Journal of service management
International journal of quality and service sciences
The journal of services marketing
7
International journal of hospitality management
4
Journal of retailing and consumer services
4
International journal of contemporary hospitality management
3
Journal of business research : JBR
3
Journal of hospitality marketing & management
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
Technological forecasting & social change : an international journal
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Information technology & tourism
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
International journal of sports marketing & sponsorship
1
Journal of innovation & knowledge : JIK
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing analytics : JMA
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Service business
1
The international journal of bank marketing : IJBM
1
The international review of retail, distribution and consumer research
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
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To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
2
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
3
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
4
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
5
Managing self-service technology service quality to enhance e-satisfaction
Boon-itt, Sakun
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 373-391
Persistent link: https://www.econbiz.de/10011448195
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