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~subject:"Technischer Fortschritt"
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Technischer Fortschritt
Selbstbedienung
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Consumer behaviour
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Dienstleistungsqualität
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Belanche, Daniel
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Hottat, Eline
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Leroi-Werelds, Sara
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Nijssen, E. J.
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Schepers, Jeroen J. L.
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Streukens, Sandra
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Journal of service management
The journal of services marketing
4
International journal of hospitality management
3
Journal of service research : JSR
2
Psychology & marketing
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Technological forecasting & social change : an international journal
2
AGDI working paper
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E-Service : new directions in theory and practice
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Global business review
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Handbook of research on retailer-consumer relationship development
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International journal of logistics systems and management : IJLSM
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International journal of management concepts and philosophy : IJMCP
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International journal of retail & distribution management
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International journal of retail and distribution management
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Journal of business ethics : JBE
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Journal of business research : JBR
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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Journal of marketing
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Journal of retailing and consumer services
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Marketing : ZFP ; journal of research and management
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Problems and perspectives in management : PPM ; international research journal
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Services marketing quarterly
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The international review of retail, distribution and consumer research
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Tourism management perspectives : TMP
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Vidyodaya journal of management : VJM
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ECONIS (ZBW)
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To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
2
Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
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