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subject:"Service quality"
~isPartOf:"Tourism review"
~subject:"Corporate Social Responsibility"
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Service quality
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Tourism review
International journal of hospitality management
55
Journal of retailing and consumer services
26
International journal of contemporary hospitality management
23
Journal of business research : JBR
23
Journal of hospitality marketing & management
17
The journal of services marketing
15
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Journal of travel and tourism marketing
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Journal of service research : JSR
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International journal of quality and service sciences
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Journal of Asian finance, economics and business : JAFEB
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Journal of service management
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Journal of service theory and practice : JSTP
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Psychology & marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
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Journal of business ethics : JBE
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Managing service quality : MSQ ; an international journal
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Total quality management & business excellence
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of health organization and management
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Journal of the Academy of Marketing Science
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Marketing letters : a journal of research in marketing
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Services marketing quarterly
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Australasian marketing journal
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ECONIS (ZBW)
5
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1
Employees' proactive customer service performance in hospitality : impacts of customer mistreatment and team performance pressure
Jiang, Jing
;
Yuan, Yuan
;
Dong, Yanan
;
Dong, Huijuan
- In:
Tourism review
78
(
2023
)
6
,
pp. 1414-1432
Persistent link: https://www.econbiz.de/10014511717
Saved in:
2
How B&B experience affects customer value cocreation under the social servicescape : an emotional psychological perspective
Wang, Mei-Yu
;
Li, Yong-Quan
;
Ruan, Wen-Qi
;
Zhang, Shu-Ning
- In:
Tourism review
78
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014235260
Saved in:
3
How environmental emotions link to responsible consumption behavior : tourism Agenda 2030
Xiong, Wei
;
Huang, Meijiao
;
Leung, Xi Y.
;
Zhang, Yuanhui
; …
- In:
Tourism review
78
(
2023
)
2
,
pp. 517-530
Persistent link: https://www.econbiz.de/10014301826
Saved in:
4
Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin
;
Amin, Muslim
;
Okumus, Fevzi
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
Saved in:
5
Smiling for tips? : will restaurant servers’ actions affect customers’ emotional contagion and tipping behavior?
Hsiao, Chih-Hui
;
Chien, Chia-Hsuan
;
Yeh, Shih-Shuo
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 964-985
Persistent link: https://www.econbiz.de/10013368793
Saved in:
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