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subject:"Service quality"
~isPartOf:"Tourism review"
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Service quality
Tourism industry
Emotion
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Tourism review
International journal of hospitality management
57
Tourism management : research, policies, practice
27
Journal of retailing and consumer services
25
Tourism management perspectives : TMP
24
International journal of contemporary hospitality management
20
Journal of business research : JBR
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Journal of travel and tourism marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Journal of hospitality marketing & management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of service research : JSR
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Service business
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The service industries journal
8
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
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Journal of service research
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Journal of service theory and practice : JSTP
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
Managing service quality : MSQ ; an international journal
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Psychology & marketing
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The Cornell hospitality quarterly
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Total quality management & business excellence
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International journal of business excellence : IJBEX
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Journal of health organization and management
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Journal of hospitality and tourism insights
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Journal of service theory and practice
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Marketing letters : a journal of research in marketing
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Services marketing quarterly
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Tourism and hospitality research : THR
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Health marketing quarterly
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of services and operations management
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International journal of shipping and transport logistics : IJSTL
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International review on public and non-profit marketing
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ECONIS (ZBW)
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1
Employees' proactive customer service performance in hospitality : impacts of customer mistreatment and team performance pressure
Jiang, Jing
;
Yuan, Yuan
;
Dong, Yanan
;
Dong, Huijuan
- In:
Tourism review
78
(
2023
)
6
,
pp. 1414-1432
Persistent link: https://www.econbiz.de/10014511717
Saved in:
2
Red tourism in China : emotional experiences, national identity and behavioural intentions
Wang, Jinwei
;
Sun, Jie
;
Wang, Guoquan
;
Yang, Li
;
Zhang, …
- In:
Tourism review
78
(
2023
)
4
,
pp. 1037-1059
Persistent link: https://www.econbiz.de/10014322997
Saved in:
3
How B&B experience affects customer value cocreation under the social servicescape : an emotional psychological perspective
Wang, Mei-Yu
;
Li, Yong-Quan
;
Ruan, Wen-Qi
;
Zhang, Shu-Ning
- In:
Tourism review
78
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014235260
Saved in:
4
Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin
;
Amin, Muslim
;
Okumus, Fevzi
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
Saved in:
5
Smiling for tips? : will restaurant servers’ actions affect customers’ emotional contagion and tipping behavior?
Hsiao, Chih-Hui
;
Chien, Chia-Hsuan
;
Yeh, Shih-Shuo
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 964-985
Persistent link: https://www.econbiz.de/10013368793
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