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Dienstleistung
20
Services
20
Dienstleistungsqualität
14
Service quality
14
Consumer behaviour
11
Dienstleistungssektor
11
Konsumentenverhalten
11
Service industry
11
Customer satisfaction
9
Kundenzufriedenheit
9
Beziehungsmarketing
5
Dienstleistungsmarketing
5
Relationship marketing
5
Services marketing
5
service
5
Service-Dominant Logic
4
Service-dominant logic
4
USA
4
United States
4
Betriebliche Wertschöpfung
3
Customer integration
3
Gesundheitsversorgung
3
Health care
3
Kundenintegration
3
Value creation
3
Bibliometrics
2
Bibliometrie
2
Brand management
2
Business services
2
Dienstleistungshandel
2
Emotion
2
Innovation
2
Luxury goods
2
Luxusgüter
2
Markenführung
2
Marketing theory
2
Marketingtheorie
2
Trade in services
2
Unternehmensdienstleistung
2
service-dominant logic
2
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24
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24
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Aggarwal, Praveen
1
Ali, Alisha
1
Baker, Julie
1
Basu, Amiya K.
1
Bebko, Charlene
1
Bergera, Ron
1
Bernacchi, Michael
1
Bhanja, Nivedita
1
Bonfim, Leandro Rodrigo Canto
1
Cameron, Michaelle
1
Chakraborty, Ayon
1
Cloutier, Jacinthe
1
Conejo, Francisco J.
1
Cunningham, Lawrence F.
1
Dean, Dwane H.
1
Didonet, Simone Regina
1
El-Bassiouny, Noha
1
Finoti, Lucas
1
Gamliel, Eyal
1
Gilboa, Shaked
1
Gurtu, Amulya
1
Hale, Dena
1
Hamed, Sara
1
Heinonen, Johanna
1
Herstein, Ram
1
Hsu, Maxwell K.
1
Kesavan, Ram
1
Kilic, Ozcan
1
Koku, P. Sergius
1
Korai, Bernard
1
Leisen Pollack, Birgit
1
Mangleburg, Tamara
1
Mascarenhas, Oswald
1
Matthews, Brian L.
1
Miller, Darryl W.
1
Nasco, Suzanne A.
1
Olorunniwo, Festus O.
1
Ouellet, Claudine
1
Oyewole, Philemon
1
Panitz, Eric
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Services marketing quarterly
SpringerLink / Bücher
130
The service industries journal
64
The journal of services marketing
61
Journal of service management
60
Journal of business research : JBR
59
Schriften zum Produktionsmanagement
57
Journal of service research : JSR
47
Journal of Services Marketing
34
Springer eBook Collection
30
International Journal of Operations & Production Management
28
International journal of production economics
28
Journal of retailing and consumer services
28
Research
28
Springer eBook Collection / Business and Economics
28
Journal of service research
25
International journal of hospitality management
24
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
24
The journal of business & industrial marketing
24
Gabler Edition Wissenschaft
23
Industrial marketing management : the international journal for industrial and high-tech firms
23
International journal of services technology and management
21
European journal of marketing : EJM
19
European journal of operational research : EJOR
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Service business
18
Working paper / National Bureau of Economic Research, Inc.
18
Forum Dienstleistungsmanagement
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Schriftenreihe innovatives Dienstleistungsmanagement
17
The science of service systems
17
International journal of quality and service sciences
16
Handbook of service science ; [Vol. 1]
15
International journal of services and operations management
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Revue d'économie industrielle
15
The handbook of innovation and services : a multi-disciplinary perspective
15
Industrial Robot: An International Journal
14
Lehrbuch
14
NBER working paper series
14
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ECONIS (ZBW)
24
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
Saved in:
3
Toward a luxury service value taxonomy : empirical evidence and future directions
Conejo, Francisco J.
;
Cunningham, Lawrence F.
;
Young, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10012179198
Saved in:
4
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Saved in:
5
Revisiting the past to understand the current debates on service-dominant logic
Bhanja, Nivedita
;
Saxena, Garima
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 240-255
Persistent link: https://www.econbiz.de/10013178038
Saved in:
6
Service orientation and innovation results : theoretical development based on service-dominant logic
Finoti, Lucas
;
Bonfim, Leandro Rodrigo Canto
;
Didonet, …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 389-403
Persistent link: https://www.econbiz.de/10013416987
Saved in:
7
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
8
Consumers' perception of service newness and its marketing implications
Savas-Hall, Selen
;
Koku, P. Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 35-48
Persistent link: https://www.econbiz.de/10012179200
Saved in:
9
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
10
The strategy of combining products and services : a literature review
Gurtu, Amulya
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 82-106
Persistent link: https://www.econbiz.de/10012179159
Saved in:
11
Service research in Asia : research paradigm and productivity
Vashishth, Abhishek
;
Chakraborty, Ayon
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 285-300
Persistent link: https://www.econbiz.de/10012179187
Saved in:
12
International marketing of services and developing countries
Oyewole, Philemon
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 79-91
Persistent link: https://www.econbiz.de/10011859499
Saved in:
13
The role of private label brands in enhancing service satisfaction in the hotel industry : comparing luxury and boutique hotels
Herstein, Ram
;
Gilboa, Shaked
;
Gamliel, Eyal
;
Bergera, Ron
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 140-155
Persistent link: https://www.econbiz.de/10011859506
Saved in:
14
Examination of credence and noncredence service advertisement strategies in the United States and India
Utkarsh
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 240-259
Persistent link: https://www.econbiz.de/10011940199
Saved in:
15
Hospice informal caregivers' perception of a good death experience : a SERVQUAL analysis
Matthews, Brian L.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 64-77
Persistent link: https://www.econbiz.de/10011804136
Saved in:
16
Modeling consumer responses to a vignette television commercial drama for a vacation resort
Miller, Darryl W.
;
Stoica, Michael
;
Kilic, Ozcan
- In:
Services marketing quarterly
38
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011671802
Saved in:
17
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
18
Visual antecedents of patronage : personal and professional items in the servicescape
Dean, Dwane H.
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 68-83
Persistent link: https://www.econbiz.de/10010346089
Saved in:
19
Marketing services globally : a fourfold typology
Kesavan, Ram
;
Mascarenhas, Oswald
;
Bernacchi, Michael
; …
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 187-205
Persistent link: https://www.econbiz.de/10010401584
Saved in:
20
Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen
;
Basu, Amiya K.
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
Saved in:
21
Waiting for service : the effects of music volume and gender
Cameron, Michaelle
;
Baker, Julie
;
Peterson, Mark
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 257-273
Persistent link: https://www.econbiz.de/10010208609
Saved in:
22
Mature consumers speak : insights on information search and self-efficacy for service purchases
Nasco, Suzanne A.
;
Hale, Dena
;
Thomas, Meredith
- In:
Services marketing quarterly
33
(
2012
)
2
,
pp. 119-137
Persistent link: https://www.econbiz.de/10009553111
Saved in:
23
Diversified marketing media and service offerings prove successful for nondenominational churches
Webb, Marion Stanton
- In:
Services marketing quarterly
33
(
2012
)
3
,
pp. 246-260
Persistent link: https://www.econbiz.de/10009583087
Saved in:
24
An investigation of customer experiences with professional services
Olorunniwo, Festus O.
;
Hsu, Maxwell K.
- In:
Services marketing quarterly
29
(
2007/08
)
2
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003660779
Saved in:
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