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subject:"Qualitätsmanagement"
~subject:"Service"
~isPartOf:"The journal of services marketing"
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Qualitätsmanagement
Service
Dienstleistung
56
Services
56
Dienstleistungsqualität
26
Dienstleistungssektor
26
Service industry
26
Service quality
26
Beziehungsmarketing
19
Relationship marketing
19
Consumer behaviour
17
Konsumentenverhalten
17
Customer service
16
Kundenservice
16
Customer integration
15
Kundenintegration
15
Customer satisfaction
14
Kundenzufriedenheit
14
Betriebliche Wertschöpfung
10
Innovation
10
Service innovation
10
Value creation
10
Dienstleistungsmarketing
9
Services marketing
9
Service-Dominant Logic
7
Service-dominant logic
7
Business services
6
Innovation management
6
Innovationsmanagement
6
Service design
6
Service encounter
6
Unternehmensdienstleistung
6
Lieferantenmanagement
5
Service delivery
5
Service ecosystem
5
Supplier relationship management
5
Well-being
5
Co-creation
4
Customer value
4
Dienstleistungsinnovation
4
Dienstleistungsmanagement
4
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6
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6
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English
6
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Brozovic, Danilo
1
Campbell, Colin L.
1
Elms, Jonathan
1
Ferraro, Carla
1
Fleming, David E.
1
Kim, Jong Min
1
Löbler, Helge
1
Nordin, Fredrik
1
Park, Sungjun
1
Ravald, Annika
1
Reynoso, Javier
1
Sands, Sean
1
Schnack, Alexander
1
Topaloglu, Omer
1
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The journal of services marketing
Journal of business research : JBR
20
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Journal of retailing and consumer services
11
International journal of production economics
9
SpringerLink / Bücher
8
International journal of hospitality management
7
Journal of Business Research
6
The journal of business & industrial marketing
6
European journal of marketing : EJM
5
International journal of productivity and quality management : IJPQM
5
International journal of quality and service sciences
5
ETLA Report
4
International journal of contemporary hospitality management
4
Journal of service management
4
Springer eBook Collection
4
European journal of operational research : EJOR
3
European research studies
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of quality & reliability management
3
Public Organization Review
3
Quality & Quantity: International Journal of Methodology
3
Raportti
3
Schriften zu Marketing und Management
3
Service business
3
The service industries journal
3
Accounting Education
2
Business & information systems engineering
2
Business and Economic Research : BER
2
CESifo Forum
2
Economics Papers from University Paris Dauphine
2
Eichstätter Hochschulreden
2
European journal of marketing
2
Europäische Hochschulschriften / 5
2
Freiburger betriebswirtschaftliche Diskussionsbeiträge
2
Gabler Edition Wissenschaft
2
Gabler Research
2
Gabler-Edition Wissenschaft
2
Informatica Economica
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ECONIS (ZBW)
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1
Does language shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
Saved in:
2
In this together : the long-term effect of a collective crisis on the retail and service sector
Ferraro, Carla
;
Sands, Sean
;
Schnack, Alexander
;
Elms, …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 550-562
Persistent link: https://www.econbiz.de/10013407562
Saved in:
3
Viewpoint: the need to evolve to a service logic mindset in Latin America
Reynoso, Javier
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 629-636
Persistent link: https://www.econbiz.de/10013407578
Saved in:
4
Humans' relationship to nature : framing sustainable marketing
Löbler, Helge
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 73-82
Persistent link: https://www.econbiz.de/10011615661
Saved in:
5
Under-promising and over-delivering : pleasing the customer or strategic blunder?
Topaloglu, Omer
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 720-732
Persistent link: https://www.econbiz.de/10011801512
Saved in:
6
Making sense of service dynamics : the honeybee metaphor
Brozovic, Danilo
;
Ravald, Annika
;
Nordin, Fredrik
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 634-644
Persistent link: https://www.econbiz.de/10011418379
Saved in:
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