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~subject:"Relationship marketing"
~person:"Li, Jing"
~person:"Hentzen, Janin Karoli"
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Relationship marketing
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Consumer behaviour
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Dienstleistungsqualität
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Li, Jing
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Otero-Neira, Carmen
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European journal of marketing
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International journal of hospitality management
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Journey to a fond memory : how memorability mediates a dynamic customer experience and its consequent outcomes
Li, Jing
;
Ma, Forest
;
DiPietro, Robin B.
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209276
Saved in:
2
Customer engagement with service providers : an empirical investigation of customer engagement dispositions
Sim, Max
;
Conduit, Jodie
;
Plewa, Carolin
;
Hentzen, …
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1926-1955
Persistent link: https://www.econbiz.de/10013352667
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