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~person:"Söderlund, Magnus"
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Dienstleistungsberufe
4
Service workers
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Customer satisfaction
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Kundenzufriedenheit
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Arbeitszufriedenheit
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Customer service
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Einzelhandel
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Job satisfaction
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Retail trade
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Service quality
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Söderlund, Magnus
Keller, Wolfgang
8
Lazear, Edward P.
7
Crinò, Rosario
6
Salverda, Wiemer
6
Stanton, Christopher T.
5
Utar, Hâle
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Althoff, Lukas
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Bove, Liliana L.
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Coelho, Filipe
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Combes, Pierre-Philippe
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Decreuse, Bruno
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Dunkel, Wolfgang
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Eckert, Fabian
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Ganapati, Sharat
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Korczynski, Marek
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Laouénan, Morgane
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Reichwald, Ralf
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Schipanski, Agnes
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Shaw, Kathryn
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Subramony, Mahesh
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Trannoy, Alain
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Walsh, Conor
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Basso, Gaetano
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Frenz, Martin
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Golubovskaya, Maria
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Kirby, William C.
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Mazzolari, Francesca
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Mirchandani, Kiran
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Naknoi, Kanda
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Peri, Giovanni
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Pervan, Simon J.
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Schettkat, Ronald
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Shaw, Kathryn L.
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Solnet, David
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Sousa, Carlos M. P.
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Utar, Hale
3
Winston, Kenneth I.
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Alford, William P.
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Autor, David H.
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Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
1
Psychology & marketing
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ECONIS (ZBW)
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Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
2
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
3
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
4
Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus
;
Julander, Claes-Robert
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 216-226
Persistent link: https://www.econbiz.de/10003852535
Saved in:
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