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~subject:"Qualifikation"
~subject:"Emotion"
~isPartOf:"Journal of service management"
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Qualifikation
Emotion
Dienstleistungsberufe
6
Service workers
6
Arbeitsverhalten
2
Beziehungsmarketing
2
Consumer behaviour
2
Dienstleistungssektor
2
Employee retention
2
Konsumentenverhalten
2
Mitarbeiterbindung
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Relationship marketing
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Service industry
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Work behaviour
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2007-2008
1
Academic-practitioner gap
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Arbeitsgruppe
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Arbeitskräfte
1
Coping strategy
1
Coping-Strategie
1
Creativity
1
Customer satisfaction
1
Customer service
1
Dienstleistung
1
Dienstleistungsmarketing
1
Employee vulnerability
1
Friseurhandwerk
1
Frontline service employees (FLEs)
1
Future workforce challenges
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Gewalt
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Hairdressing industry
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Human Resource Management
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Industry insights
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Intelligence
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Intelligenz
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Israel
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Kreativität
1
Kundenservice
1
Kundenzufriedenheit
1
Leistungsmotivation
1
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Birgelen, Marcel van
1
Delcourt, Cécile
1
Gouthier, Matthias H. J.
1
Gremler, Dwayne D.
1
Lin, Cheng-yu
1
Lin, Jiun-sheng Chris
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Rhein, Miriam
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Riel, Allard C. R. van
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Journal of service management
Personnel psychology : a journal of applied research
3
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
3
AMS-Report
2
CESifo working papers
2
Discussion paper series / IZA
2
The Oxford handbook of offshoring and global employment
2
The journal of services marketing
2
CESifo Working Paper Series
1
CLIC executive briefing
1
Economia dei servizi : mercati, istituzioni, management
1
Employee relations
1
European journal of marketing : EJM
1
Global business and organizational excellence : a review of research & best practices
1
Graue Reihe
1
Human relations
1
Human resource management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of management concepts and philosophy : IJMCP
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of selection and assessment
1
Journal for global business advancement : JGBA
1
Journal of business and psychology
1
Journal of international business and economics : JIBE
1
Journal of international economics
1
Journal of managerial issues : JMI
1
Journal of personnel psychology
1
Journal of service theory and practice : JSTP
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Neue Herausforderungen an das Dienstleistungsmarketing
1
Oxford bulletin of economics and statistics
1
SFB 649 discussion paper
1
Service business
1
The American economic review
1
The emotional organization : passions and power
1
The international journal of human resource management
1
The review of economic studies
1
Tourism management : research, policies, practice
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1
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
2
Organizational pride and its positive effects on employee behavior
Gouthier, Matthias H. J.
;
Rhein, Miriam
- In:
Journal of service management
22
(
2011
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10009405799
Saved in:
3
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
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