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person:"Spohrer, James C."
~person:"Hadwich, Karsten"
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Dienstleistungsinnovation
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Service innovation
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Betriebswirtschaftliche Produktionsfunktion
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Dienstleistung
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Dienstleistungsqualität
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Firm-level production function
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Spohrer, James C.
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Handbook of service science ; [Vol. 1]
1
International journal of services technology and management
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ECONIS (ZBW)
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The Cambridge-IBM SSME white paper revisited
Spohrer, James C.
;
Gregory, Mike
;
Ren, Guangjie
-
2010
Persistent link: https://www.econbiz.de/10003968951
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2
Improving service quality and productivity : exploring the digital connections scaling model
Hsu, Cheng
;
Spohrer, James C.
- In:
International journal of services technology and management
11
(
2009
)
3
,
pp. 272-292
Persistent link: https://www.econbiz.de/10003852635
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