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type:"article"
~isPartOf:"Total quality management & business excellence"
~subject:"Hotel industry"
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Hotel industry
Dienstleistungsqualität
90
Service quality
90
Customer satisfaction
50
Kundenzufriedenheit
50
Quality management
43
Qualitätsmanagement
43
service quality
32
Consumer behaviour
22
Konsumentenverhalten
22
Beziehungsmarketing
20
Relationship marketing
20
Product quality
18
Produktqualität
18
Gesundheitsversorgung
17
Health care
17
Hospital
14
Krankenhaus
14
customer satisfaction
13
Gesundheitswesen
11
Health care system
11
SERVQUAL
11
Measurement
10
Messung
10
healthcare
8
Fuzzy sets
7
Fuzzy-Set-Theorie
7
Higher education institution
6
Hochschule
6
Dienstleistungssektor
5
Emotion
5
Hotellerie
5
Patienten
5
Patients
5
Service industry
5
Bibliometrics
4
Bibliometrie
4
Business process management
4
Customer service
4
Kano model
4
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Ahmad, Mansoor
1
Akhtar, Farheen
1
Azad, Mohsen Farzaneh
1
Beheshtinia, Mohammad Ali
1
Chang, Kuo-Chien
1
Chatzoglou, Prodromos D.
1
Cheng, Yi-Sung
1
Hsu, Ya-Ti
1
Kuluriōtēs, Dēmētrios
1
Kuo, Nien-Te
1
López-Gamero, María D.
1
Malik, Shahab Alam
1
Metaxas, Ioannis N.
1
Molina Azorín, José Francisco
1
Pereira-Moliner, Jorge
1
Raziq, Muhammad Mustafa
1
Tarí, Juan José
1
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Total quality management & business excellence
International journal of hospitality management
129
International journal of contemporary hospitality management
53
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
39
Journal of travel and tourism marketing
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
The service industries journal
15
Tourism management perspectives : TMP
13
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Tourism economics : the business and finance of tourism and recreation
10
Journal of retailing and consumer services
9
Journal of hospitality and tourism insights
8
International journal of leisure and tourism marketing : IJLTM
7
Enlightening tourism : ET ; a pathmaking journal
6
International journal of services, economics and management
6
Journal for global business advancement : JGBA
6
Journal of vacation marketing : an international journal
6
Administrative Sciences : open access journal
5
Global business and finance review
5
The journal of services marketing
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Tourism and hospitality research : THR
5
Tourism and hospitality research : the surrey quarterly review
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
International journal of productivity and quality management : IJPQM
4
International journal of quality & reliability management
4
Inventi impact: service sector
4
Journal of business research : JBR
4
Journal of vacation marketing
4
Service business
4
The Cornell hospitality quarterly
4
Tourism review : the official journal of the AIEST
4
Economic research
3
European research studies
3
International journal of business and economics
3
International journal of business information systems : IJBIS
3
International journal of services and operations management
3
Journal of Asian finance, economics and business : JAFEB
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ECONIS (ZBW)
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1
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
2
How work engagement influences relationship quality : the roles of work motivation and perceived service guarantee strength
Chang, Kuo-Chien
;
Hsu, Ya-Ti
;
Cheng, Yi-Sung
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
32
(
2021
)
12
,
pp. 1316-1340
Persistent link: https://www.econbiz.de/10012607249
Saved in:
3
Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
4
Proposing a new modus operandi for sustainable business excellence : the case of Greek hospitality industry
Metaxas, Ioannis N.
;
Chatzoglou, Prodromos D.
; …
- In:
Total quality management & business excellence
30
(
2019
)
5
,
pp. 499-524
Persistent link: https://www.econbiz.de/10012199767
Saved in:
5
A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services
Beheshtinia, Mohammad Ali
;
Azad, Mohsen Farzaneh
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 808-830
Persistent link: https://www.econbiz.de/10012199789
Saved in:
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