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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Dienstleistungsberufe
4
Service workers
4
USA
3
United States
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2003-2010
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Burnout
1
Call centre
1
Callcenter
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Consumer behaviour
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Customer service
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Employee retention
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Erwerbsverlauf
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Carmody, Patrick C.
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Cheong, KiJu
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Managing service quality : MSQ ; an international journal
The journal of services marketing
12
Discussion paper series / IZA
7
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
NBER working paper series
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
Psychology & marketing
4
The international journal of human resource management
4
Working paper / National Bureau of Economic Research, Inc.
4
CESifo working papers
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Knowledge workers in the information society
3
NBER Working Paper
3
Service business
3
Work, employment & society : a journal of the British Sociological Association
3
Academy of Management journal : AMJ
2
Australasian marketing journal
2
CESifo Working Paper Series
2
Employee relations
2
IZA Discussion Paper
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Routledge studies on civil society in Asia
2
Services marketing quarterly
2
The American economic review
2
The Oxford handbook of offshoring and global employment
2
The Oxford handbook of work and organization
2
The emotional organization : passions and power
2
Applied economics
1
Asia Pacific journal of marketing and logistics
1
Australian journal of management
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ECONIS (ZBW)
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Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
2
Key personality traits and career statisfaction of customer service workers
Lounsbury, John W.
;
Foster, Nancy
;
Carmody, Patrick C.
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 517-536
Persistent link: https://www.econbiz.de/10009681554
Saved in:
3
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong
;
Cheong, KiJu
;
Feinberg, Richard A.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
Saved in:
4
Consumer perceptions of visible tattoos on service personnel
Dean, Dwane H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 294-308
Persistent link: https://www.econbiz.de/10003980806
Saved in:
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