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~person:"Shaw, Kathryn"
~person:"Söderlund, Magnus"
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Dienstleistungsberufe
8
Service workers
8
2006-2010
4
Arbeitsgruppe
4
Arbeitsproduktivität
4
Estimation
4
Führungskräfte
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USA
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United States
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Shaw, Kathryn
Söderlund, Magnus
Keller, Wolfgang
8
Lazear, Edward P.
7
Crinò, Rosario
6
Salverda, Wiemer
6
Stanton, Christopher T.
5
Utar, Hâle
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Althoff, Lukas
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Bove, Liliana L.
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Coelho, Filipe
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Combes, Pierre-Philippe
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Dunkel, Wolfgang
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Eckert, Fabian
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Ganapati, Sharat
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Korczynski, Marek
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Laouénan, Morgane
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Reichwald, Ralf
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Schipanski, Agnes
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Subramony, Mahesh
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Trannoy, Alain
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Walsh, Conor
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Basso, Gaetano
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Frenz, Martin
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Golubovskaya, Maria
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Kirby, William C.
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Mazzolari, Francesca
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Mirchandani, Kiran
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Peri, Giovanni
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Shaw, Kathryn L.
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Solnet, David
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Winston, Kenneth I.
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Journal of retailing and consumer services
2
Discussion paper
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Discussion papers / Stanford Institute for Economic Policy Research
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Journal of labor economics
1
Managing service quality : MSQ ; an international journal
1
Psychology & marketing
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ECONIS (ZBW)
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1
The value of bosses
Lazear, Edward P.
;
Shaw, Kathryn
;
Stanton, Christopher T.
-
2014
Persistent link: https://www.econbiz.de/10010464900
Saved in:
2
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
3
The value of bosses
Lazear, Edward P.
;
Shaw, Kathryn
;
Stanton, Christopher T.
- In:
Journal of labor economics
33
(
2015
)
4
,
pp. 823-861
Persistent link: https://www.econbiz.de/10011408634
Saved in:
4
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
5
The value of bosses
Lazear, Edward P.
;
Shaw, Kathryn
;
Stanton, Christopher T.
-
2012
Persistent link: https://www.econbiz.de/10009622432
Saved in:
6
The value of bosses
Lazear, Edward P.
;
Shaw, Kathryn
;
Stanton, Christopher T.
-
2012
Persistent link: https://www.econbiz.de/10009632189
Saved in:
7
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
8
Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus
;
Julander, Claes-Robert
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 216-226
Persistent link: https://www.econbiz.de/10003852535
Saved in:
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