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Service-Dominant Logic
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Service-dominant logic
4
Dienstleistungsmarketing
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Services marketing
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Beziehungsmarketing
2
Business process management
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Customer integration
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Kundenintegration
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Prozessmanagement
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Relationship marketing
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Baglieri, Enzo
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Colurcio, Maria
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Klaus, Philipp
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Melia, Monia
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Managing consumer services : factory or theater?
Journal of business research : JBR
42
Industrial marketing management : the international journal for industrial and high-tech firms
33
Marketing theory
31
Journal of service management
18
Journal of the Academy of Marketing Science
18
Journal of marketing management : MM
16
The journal of services marketing
14
The service industries journal
14
International journal of physical distribution & logistics management : IJPD & LM
12
Journal of service research : JSR
11
European journal of marketing : EJM
10
Public management review
10
The journal of business & industrial marketing
10
Tourism management : research, policies, practice
10
AMS review : official publication of the Academy of Marketing Science
9
Service business
9
International journal of contemporary hospitality management
8
Journal of business market management : JBM
8
Journal of macromarketing
8
Review of marketing research
8
SpringerLink / Bücher
8
jbm - Journal of Business Market Management
8
Die Betriebswirtschaft : DBW
7
The TQM journal : the international review of organizational improvement
7
European Sport management quarterly : ESMQ
6
International journal of hospitality management
6
International journal of quality and service sciences
6
Journal of business-to-business marketing
6
Journal of service theory and practice : JSTP
6
Service Science
6
Services marketing quarterly
6
Working Papers / Hanken Svenska Handelshögskolan
6
Australasian marketing journal
5
European management journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Innovating in practice : perspectives and experiences
4
International journal of production economics
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of marketing management : JMM ; journal of the Academy of Marketing
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Rethinking and improving the health care service through interactive web technologies
Caridá, Angela
;
Colurcio, Maria
;
Melia, Monia
- In:
Managing consumer services : factory or theater?
,
(pp. 191-210)
.
2014
Persistent link: https://www.econbiz.de/10010478139
Saved in:
2
Transitioning to value co-development
Sebastiani, Roberta
;
Corsaro, Daniela
;
Vargo, Stephen L.
- In:
Managing consumer services : factory or theater?
,
(pp. 131-149)
.
2014
Persistent link: https://www.econbiz.de/10010478144
Saved in:
3
Striking the right balance : how to design, implement, and operationalize customer experience management programs
Klaus, Philipp
;
Edvardsson, Bo
- In:
Managing consumer services : factory or theater?
,
(pp. 69-89)
.
2014
Persistent link: https://www.econbiz.de/10010478149
Saved in:
4
Factories or theatres? : the future of service
Baglieri, Enzo
- In:
Managing consumer services : factory or theater?
,
(pp. 1-24)
.
2014
Persistent link: https://www.econbiz.de/10010478160
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