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Dienstleistungsmanagement
15
Service management
15
Dienstleistungsqualität
8
Gastgewerbe
8
Hospitality industry
8
Service quality
8
Hotel industry
6
Hotellerie
6
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5
Kundenzufriedenheit
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3
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Beziehungsmarketing
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Brookes, Maureen
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Chopra, Ritika
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International journal of contemporary hospitality management
SpringerLink / Bücher
49
Journal of service management
33
International journal of hospitality management
30
Forum Dienstleistungsmanagement
23
Journal of service research : JSR
18
International journal of services and operations management
16
The journal of services marketing
15
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Springer eBook Collection
12
Tourism management : research, policies, practice
12
International journal of services technology and management
11
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Services marketing quarterly
9
Wissenschaft & Praxis
9
International journal of quality and service sciences
8
Journal of business research : JBR
8
Public management review
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of Service Management
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
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ECONIS (ZBW)
15
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15
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1
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
2
Over 33 years of the hospitality research : a bibliometric review of the International Journal of Contemporary Hospitality Management
Sharma, Gagan Deep
;
Taheri, Babak
;
Gupta, Mansi
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2564-2589
Persistent link: https://www.econbiz.de/10014314804
Saved in:
3
The meaning of hospitality: do employees understand?
Golubovskaya, Maria
;
Robinson, Richard N.S.
;
Solnet, David
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1282-1304
Persistent link: https://www.econbiz.de/10011732072
Saved in:
4
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
5
Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation
O'Neill, John
;
McGinley, Sean
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 663-678
Persistent link: https://www.econbiz.de/10010395538
Saved in:
6
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
7
Hospitality operators' understanding of service : a qualitative approach
Crawford, Alleah
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 65-81
Persistent link: https://www.econbiz.de/10009722506
Saved in:
8
Programming quality of festivals : conceptualization, measurement, and relation to consequences
Yan, Qi
;
Zhang, Hanqin
;
Li, Mimi
- In:
International journal of contemporary hospitality management
24
(
2012
)
4
,
pp. 653-673
Persistent link: https://www.econbiz.de/10009568741
Saved in:
9
Value management and activity based costing model in the Tunisian restaurant
Salem-Mhamdia, Amel Ben Hadj
;
Ghadhab, Bahia Bejar
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 269-288
Persistent link: https://www.econbiz.de/10009544832
Saved in:
10
Internationalising hospitality management degree programmes
Brookes, Maureen
;
Becket, Nina
- In:
International journal of contemporary hospitality management
23
(
2011
)
2
,
pp. 241-260
Persistent link: https://www.econbiz.de/10009154085
Saved in:
11
Customer-to-customer interaction (CCI) : a cross-cultural perspective
Nicholls, Richard
- In:
International journal of contemporary hospitality management
23
(
2011
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10009154087
Saved in:
12
Hospitality quality : new directions and new challenges
Crick, Anne P.
;
Spencer, Andrew H.
- In:
International journal of contemporary hospitality management
23
(
2011
)
4
,
pp. 463-478
Persistent link: https://www.econbiz.de/10009266606
Saved in:
13
The mythological power of hospitality leaders? : a hermeneutical investigation of their reliance on storytelling
O'Gorman, Kevin D.
;
Gillespie, Cailein
- In:
International journal of contemporary hospitality management
22
(
2010
)
5
,
pp. 659-680
Persistent link: https://www.econbiz.de/10008651300
Saved in:
14
Customer profitability analysis with time-driven activity-based costing : a case study in a hotel
Dalci, Ilhan
;
Tanis, Veyis
;
Kosan, Levent
- In:
International journal of contemporary hospitality management
22
(
2010
)
5
,
pp. 609-637
Persistent link: https://www.econbiz.de/10008651302
Saved in:
15
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
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